Premier Inn London Orpington

In the centre of the high street

小鎮裏面最好的酒店，雖然不起眼，但是裏面五臟俱全！早餐不錯，房間還行，看不到打掃衞生的人，連續住也沒有給打掃衞生

Stayed at this hotel for two nights. The staff were lovely and nothing was too much trouble. Food was delicious and plentiful. Parking was surprisingly cheap with the hotel discount, just make sure you validate your ticket at reception before you leave. We travelled into London which was easy and just 25 minutes on the train. Will definitely stay again.

Stayed for 4 nights the bed was comfortable the breakfast was amazing and we really took advantage of the buffet, everyone was so polite, the people at the front desk was very helpful getting me an iron and icey water whenever it was needed overall a great stay

firstly be aware, there are no open windows so the air is being recycled and it’s not healthy or comfortable to stay in the room for long periods. the staff are hardly to be found, took ages to be seen to get checked in and every morning for breakfast i would have to wait a while for someone to cross my name off the list. there is no eggs available so that marketing option is a lie. the shower is not powerful at all. honestly the least you could have done is have windows that open even 5 cm, it’s so awful that’s there’s no fresh air at all. it’s really difficult for people like me who suffer with asthma and anxiety. there was only one person who genuinely seemed to care and that was the black lady chef (im so sorry i didn’t get your name) but i really am so appalled with this stay. was not worth anything over £100 and i paid over £200, i got mugged of my money.

Stay was at the poor end of OK. We have stayed here many times before but recently have been staying in the Swanley location, which is great and has really good staff. Unfortunately the decor and fittings in this hotel have deteriorated. In particular our bath/shower tap would not switch between bath/shower mode. By this time I had my son undressed ready for his bath so we just managed with it - why would we want to change rooms when we are unpacked and ready for bed. In addition some of the wall decor is peeling (kettle steam), there is some black staining in the bathroom ceiling from a leak and there is damage to wooden bedside tables etc. However what was worse was that when I complained about this in the morning and asked for a small reduction (was only looking for £5-10 for the inconvenience) the receptionist (Katrina) was very dismissive. She even went so far as to say if you came earlier we would have offered you free breakfast - talk about rubbing your nose in as it was after breakfast service hours. I then complained to premier inn customer service, who contacted the hotel I assume. The hotel lied and said there was no issue with the tap as they had tested it and dismissed the complaint. Appalling. So avoid this hotel - it is going downhill and the customer service is terrible, the staff will lie when contacted by premier inn customer service about any issues.