Gæstebruger
18. juni 2025
In advance, hotel team member Ellie helpfully allocated me a quietly-positioned room (and it was, thank you) and gave me a cheerful welcome on arrival. The room was in accordance with the hotel's standards of cleanliness, including the bedding and bathroom. The parking arrangement with the nearby Walnuts multi-storey car park is always appreciated, along with the convenience of shops and cafés in the immediate area. All encountered staff were pleasant and helpful, including above-mentioned Ellie. It became apparent that on entry and at each return to the room (318), it had a consistently musty smell. At the end of each day when I returned to it, it was necessary to turn on the air-con' full-blast to clear the air and the background smell but it had only returned by the end of the day on re-entry. The bathroom was ok. The room was a so-called Quad Room, having a double bed and two divans which could be made up to single beds. I can only suppose that the room has either been heavily used by parties of four or that some kind of human (or animal pet) "accident" had previously occurred there and lastingly impregnated the bed or general furnishings with the remaining dank smell. When I returned home, I still needed to air all my clean clothes and luggage to eliminate pervasive odour. On this occasion and unlike after other stays, I was very glad to leave.
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