Holiday Inn Express & Suites - Orlando at Seaworld, an IHG Hotel

I had a really bad experience in this hotel . Receptionist named HELDA is a worst I ever encountered in my life .she was so inconsiderate rude the worst she threaten us to take out from the hotel premises I was with a 8 yrs kid and my wife . Heres the story we are tourist,I booked a hotel for 3 days(non refundable )I paid through one of my friends credit card . As hotel policy I had to swipe a physical credit $100 for (collateral)incase of anything damage in my room . Unfortunately I didn't have a credit card . I request her to keep a $500 cash instead( I understand hotel policy’ )But she was so so so rude wanted us to thrown out of hotel she kept saying cancel and find other hotel . I ask her to call a manager maybe manger could have an other solution but she dint even bother . Just said I can’t I won’t . Listening our conversations at the lobby one lady came up and said if I give her $150 cash she will let use credit card just to check inn . Where’s we dint have an option .

Good hotel w friendly, helpful staff and great location next to Aquatica/Sea World. Near restaurants and Starbucks.

Awesome location, near sea world

Hotel was beautiful (the lobby even smelled good, lol) and clean. Nice outdoor heated pools and seating areas. I didn't utilize the breakfast, but it is offered free for a couple hours during the morning. Right across from the SeaWorld parks and walking distance to BWWs, Fridays, and Mellow Mushroom Pizza. Bed was comfortable and the room was huge with a great view. Would stay here again, especially for the price.

If I take everything into consideration my stay was rough and mediocre. It seemed like the carpet in the hallway of floor 4 was newer than the carpet in room 408. Several things that are most awful are the carpet in room #408. It seemed dingy and dirty. I’ve never been a fan of carpet in my own home. I wore my crocs the entire time while in the room. In my opinion a bad choice for the flooring. The water pressure in the shower was horrible. I seemed like I was in some foreign country while I was using the shower.

Other than the "hidden" parking fee, which in reality never did say free parking but not disclosed by this app or any other clearly enough for anyone to weigh their options. The place is clean and quiet and very well kept, save for some of the hallway scuffs that clearly the maintenance people scratch up every morning. No complaints about the food. Very solid breakfast