Best Western Orlando Gateway Hotel

Let’s start with the service — the staff seemed miserable, like they hate their lives, their jobs, and definitely their guests. They treated us like we were bothering them just by existing. No warmth, no hospitality, just a bunch of people walking around like the walking dead. Now, the room. They didn’t clean it at all. The only thing they did was change the towels — that’s it. No cleaning, no fresh sheets, no nothing. It was disgusting. But the absolute worst part? There was a cockroach in the room. And when I killed it, turns out it had babies. Yes, babies. It was a full-on nightmare. I do not recommend this hotel at all. If you’re okay with sleeping in a place infested with cockroaches and where your room won’t get cleaned, then by all means, stay here. Otherwise, avoid it at all costs.

I’ve stayed here plenty of Times , breakfast is great compared to other hotels. I ultimately love the atmosphere and will be coming back again

Nice hotel, friendly stuff and clean Amenities. Unfortunately it takes to long time to get the deposit back. I’m still waiting since 10 days

The carpet inside the room looks old and durty. If you have allergy, keep far from this hotel. I was almost time sneezing.

I booked by mistake about 21:00 and asked to cancel 30 mins later, they just didn’t want to, they may be like parasites who just want to get money from anywhere. This goes to fb, and others

Best Hotel on our 6 month trip. Fabiola has been the perfect front desk lady. She even asked for personal preferences and assigned a room according to it. The hotel was clean and very well maintained. Nice lobby.