Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

We checked in around 7 pm with a gentleman that has a unique name should have told him to write it down I apologize but I hope you get recognition he checked us in and we were on our way to enjoy the resort unfortunately 3 hours later we noticed our ac not working and I told him about he said I'll said a tech when we came back in wasn't fixed so I called front desk and James answered apologizing about the situation and that unfortunately he couldn't do anything till the mornin, in the morning Zoe and Jillian helped my family with our extension and were able to move us to a more comfortable room with a working ac thank you all so much for going above and beyond we had a blast!! Definitely going back!!

1. we booked and prepaid our hotel booking for 5 nights, july 5 to july 11. 2. unfortunately when we arrived midnight after our long travel from las vegas with my family on this vacation trip, there was no room available according to our booking which was for a two bedroom suite, one queen and two double beds. 3. they accommodated us on a different room type. upon entering the room we found a foul smelling stench coming from the bathroom, the bathtub had a stagnant water with a small dead spider inside it. 4. we complained to front desk nishomi about the foul stench and if they can send a lysol to tame down the smell but they shouted at us and told us to go to the front desk, check out, and leave the hotel immediately. 5. to make things worst, that morning we complained to the duty manager lydia, and she also told us to check out and leave the hotel premises. 6. we have been long staying at holiday inn resorts and waterpark orlando since 2015 and has been a go to vacation place for us, sadly we wont be staying at this property anymore in the future. good luck to the rest of the customers being mistreated, we hope everyone shares their bad experience.

Great place to stay with your family and friends!

Numerous code violations, to include hotel elevator expired certification. Once got to hotel amount I paid doubled due to resort fees and parking. Resort features like big pool were all closed down

Perfect and beautiful place . Very Calm and relaxing. I like

Hotel pool was closed for repair, checking in took almost an hour. Could not sleep due to guest yelling and swearing after 11 pm had to call security to get them to stop. Breakfast was 60 $ for 2 people when it was advertised for 19$ a person. Could not get a seat by the water park way over crowded. Had to ask maintenance for toilet paper and find a maid for towels. Hotel fees were double what was advertised. Very upset may never use this app again

If no hot water, Floors that were seperated and broken, soggy wet carpet and water damage from where the ac was dripping, Holes in the wall, broken lampshades,Kitchen counters with huge cracks are worth $271 then this is the hotel for you. The water park was a free for all . Dj played adult songs that had no buisness being played with kids around and the adults dancing the way they were. Somethings are able to be looked past but when you feel like your in a really poor apartment and I spent almost $300 there's a issue. I was given points as a sorry.

When my wife and I entered our room, we immediately felt it was warmer and more humid than outside. Upon inspecting further, we discovered mold, dust everywhere, and filthy floors. I tried to call the front desk using the room phone, but it was out of order. I then used my cell phone, but no one answered. I texted the number I received during check-in, and while I eventually got a response, it was too late as I was already heading to the front desk. There, I showed a staff member photos of the room’s condition. He was visibly upset, cursing and saying the situation was unacceptable. He assured me that a new room would be provided and instructed me to return to my room to wait for new key cards. However, when I got back, the air conditioning had stopped working, and my children were asleep. We waited an hour for the new key cards, but they never arrived. I then packed up, took my family to the car, and went back to the front desk. They initially said I wouldn’t get a full refund because I had been there for over an hour, but after requesting a manager, I was eventually promised a full refund. Finding another place to stay on a busy Labor Day weekend was challenging, and we ended up at a Disney resort hotel, but we couldn’t check in until 2 AM, four hours after our original check-in time at the Holiday Inn. It was a disastrous start to our long weekend.

This hotel is everything you are looking for. No mather if you are going like a couple or as a family you will find everything you need. Nice rooms, restaurants, a water park and a really close locations to the parks. It is just perfect. It is a perfect spot for a long or short stay.