Marriott's Lakeshore Reserve

We stayed here for a week in a one bedroom villa and it was very relaxing. This was our first visit here, since we normally stay at the Grande Vista, and it is definitely more relaxed than the Vista. I would have to say that the lazy river and pool area definitely is the biggest draw to this resort. It is smaller than most resorts we stay in and that is actually a good thing to us, since we like more peace and quiet. The one bedroom villa has everything you need while on vacation and ours was very spacious. It could easily accommodate a family of four and the balcony is pretty spacious also. The balcony is not covered and the mosquitos were pretty bad at times, so keep that in mind. The grounds and staff here are very nice and shout out to Jess and Spencer, very professional and polite. There is a short walking path to the JW and Ritz and the resort is beautiful when lit up at night. We highly recommend this place for a nice and relaxing vacation and I’m sure you won’t be disappointed. Safe travels

This one is a little tough. The entire complex is very good. Nice restaurants at the JW and Ritz both located on the same property) make up for the lack of restaurants at this property. Most of the staff is very pleasant and helpful. The marketplace closes early, so if you need water or a snack, you better get it early. The rooms are pretty good, but the bathrooms could be updated. The property is clean which is a big plus. Overall, I expected a little more for the price I paid.

Terrible management and customer service from management. My family stayed over this past year (2024) for Christmas at Disney and I (along with 3 other families) woke up on Christmas eve to find my vehicle had been broken into and robbed. The security team is subpar, and there is no night guard watching the lot 24/7 like other Marriot properties in the area. The manager not only would not pay for any damages or lost items but did not assist in any way whatsoever. She even had the gall to tell me she should not be on the phone with me on Christmas eve. So I had to go spend my entire day cleaning broken glass and trying to find a glass repair company before the long drive home. There is a road nearby that makes this property a prime target and the area has apparently gone downhill. Marriot has no liability and assumes no responsibility on their property. I will never stay the lakeshore reserve again.

I was so excited to try Marriott Lakeside! We usually stay at the JW Marriott next door but wanted to stay in a larger place. I was disappointed that I was not given any on my Marriott member perks at any time during our visit. We were not allowed to check in until 4:00. We had lunch on property, it was just awful and terribly expensive. We tried to eat at the JW but they charge $50 for a day pass to even eat a the restaurant even though we are staying on property! Finally getting into our room, it smelled like the guests before us had cooked fish and curry. The smell was HORRIBLE! It was too late to change rooms due to the very late check in and we had plans for the evening. The beds and pillows are rocks hard and the decor is dated. I woke up with a terrible head ache from not getting any sleep. I asked for a later check out, another Marriott Member perk, but was denied that as well. Housekeeping began knocking at the door at 9:50. I am furious that I wasted my time, money and most of all, my points to stay here a total of 17 hours. Move on, try another place!

CAUTION!!! Please read!! VEHICLE was broken into while staying at Marriott’s Lakeshore reserve. We had a vehicle broken into (1 of 4) while staying at this Marriott property. We could not drive our vehicle for 3 days, which changed our whole vacation - and not for the better. Local Marriott management would not do anything for us or for our trouble. Marriott is a large global company that has the resources to make things right. They missed the opportunity to do so. As a vacation club property “owner” it is very disappointing that Marriott would not take care of its owners. I would NOT recommend staying at this property and would recommend you think twice about buying into the Marriott Vacation Club. They do NOT take care of their owners/customers.

We have been to this resort at least 9 times. 7 times this resort was amazing so we had high expectations for our 7 day stay. Five stars for the Blossoms bar - the staff was fantastic - friendly, helpful and fast. If you aren’t up for going out, the Blossoms menu is adaptable for GF sensitivities and food is very good. Pool Music was not relaxing it was loud fast paced dance music ALL day - However, when we mentioned it, it was toned down and some and the selections changed. The pool was filthy - many, many leaves in the water ...all week. The waterfall was often off and the water level was below the intake vents so there was no way the water could be filtered. A family we were chatting with said they called. We called about it ourselves the next day. Three days in and the water level was still too low to filter water. Friday the same. Then we called to ask if water was tested and were told 1X/day; miraculously that night, the water level rose enough to be filtered. Could the ridiculously high points vacation club owners pay for end of week stays be a factor in the improvement at the end of the week? Unsure Groups of employees do not speak English. When approached, they sometimes ignore there is a customer there and continue speaking to each other in their language, laughing etc.. then abruptly stop, turn and look at the customer. This is not isolated and not personal. Some grounds workers are not considerate; a few guests hope to sleep past 8am on the weekend. Loud talking, podcasts, radio etc wake up the people they are serving. Bathroom vanities are still the right height for people 6' or taller. Our room was updated but after a decade the walls are still void of mirrors, hooks or shelves.