Elite Stora Hotellet Örebro

Fick först ett väldigt slitet famimjerum, såg ut som att det var någon som åkt skridskor på golvet. Smutsigt i badrummet. Fick byta till ett annat i en annan byggnad. Fick ett mycket finare rum.

Fake advertising The hotel advertises having a swimming pool open from 8-22 in addition to a spa, which is why we had chosen this hotel. Not true, there is no pool. We tried to contact the hotel, to no avail—deceptive and deplorable service.

December trip Liten familjetrip under mellandagarna! Nyrenoverad rum känns fräscht! Enda minus är att frukosten serveras på huvudbyggnaden! Vårat rum låg på en annan byggnad som kanske var 30m bort!

The best was the location.The hotel should not be 4 stars or vip, just 1 or 2 star.As the 1st room we were sent to, it was small and dingy and infested with silver fish .On complaining, the lady on the phone said she was not aware.Then moved us to the new refurbished block.It was bigger and better.But in the bathroom, the shower door was off the panel just hanging and even though no shower taken water could be seen around the drain as if overflowed .The shower above was dry. The lady at the reception said she would send someone over 1st thing in the morning as it was very late and we were tired.But nothing was done the next wholeday.We booked for 2 nights. Anyways we carried on staying in the same room as it was the last night.When got up in the morning saw a black worm /silver fish like creature crawling on the curtain next to the bed.If it was seen in the night,would have spoiled the whole night rest. When on holiday you expect your accomodation to be comfortable and clean and tidy so that when you come back after excursions get peaceful rest which was not the case because of the poor hygiene issues and silver fish infestation.

Nice historic hotel. Fantastic breakfast. Staff very helpful. Location is right in the middle of everything and a quick walk to train station.

Service was terrible. There is no air conditioning in the hotel and it was very hot in the room. There is no bell boy so we had to carry all the bags up ourselves. We traveled with a 2 year old and apparently there was a gift for him but they didn’t give it to him. We had ordered a crib for the room but it wasn’t there. It took several hours before they brought it and then they asked if we could assemble ourselves. We asked to get our room cleaned each day but all they did was making the bed. They did not change the sheets, vacuum, mop, or wipe down anything. There were numerous other things that was not taken care off/ disappointing. This hotel isn’t cheap and I would expect better service. I will not stay there again.