Orchha Palace and Convention Centre

Nice hotel. Fast service. Easy to reach. Very peaceful and calm. But costly food

It was nice stay booked by Mr Inder sales manager we have booked 7 rooms for new year party for our clients all were very happy thanks Mr inder for nice hospitality sure we will send all our guest to your property who wanna explore orchha . Hotel is value for money

I am currently in Orchha and staying at this lousy hotel. We are a family of 9 and have occupied 4 rooms and it has been a literal hell for us. We still have a couple of days left and we feel like running away to another nearby hotel but since we have already paid up there is nothing we can do. Their customer unfriendly service is evident from the wifi password they have setup which is "checkout10am" . This gives you an insight into their mindset where customers are just for exploiting and everything the hotel does is transactional. I found almost 5-6 cockroaches in my children's room. I actually caught a live cockroach and showed the staff and had to change the room after dinner. Today on 29th Dec, 2024 we ordered dinner ala carte and we are left waiting for over an hour. We raised it with the waiter, the restaurant manager and no one really paid heed to our complaint. Finally out of disgust all 7 of us left without eating any dinner. including my father in law who is 72 years old.They then had the audacity to send some junior staff with the dinner order in our rooms and we obviously flatly refused. It seems they have no idea of customer service and the leadership from the top condones such an unhealthy attitude towards paying customers. MUST AVOID AT ALL COSTS, EVEN IF OFFERED FOR FREE....