Fairfield Inn & Suites Jacksonville Orange Park

Melvin Godfrey 14378 Bluff Pass Drive Louisiana, 70769 *********************** ************ September 2, 2024 **Customer Service** Marriott International, Inc. Dear Marriott Customer Service, I am writing to express my disappointment with my recent stay at the Marriott. Unfortunately, my experience did not meet the standards I have come to expect from Marriott, and I felt compelled to bring these issues to your attention. Upon arrival, I immediately noticed that the hotel appeared outdated, and the check-in counter area was extremely hot, making it uncomfortable right from the start. These initial impressions were disheartening, but I was unable to obtain a refund when I inquired, so I chose to stay for the duration of my five-day reservation. During my stay, the issues persisted, and overall, the experience was disappointing. As a loyal customer who has always appreciated Marriott’s reputation for quality, this particular experience did not live up to my expectations. I kindly request that you review this matter and consider offering some form of compensation or resolution for the discomfort and inconvenience I experienced. I hope that this feedback can help improve future stays for other guests. I look forward to hearing from you at your earliest convenience. Thank you for your attention to this matter. Sincerely, Melvin Godfrey