Inn at Willow Grove

The grounds were incredible and pristinely maintained. Our dinner was fabulous and the service throughout the stay was impeccable. We topped off an amazing stay with a couples massage at the spa. One of the best spa visits I have ever had, awesome massage and facilities met all my criteria for a spa (great massage, great shower, great robes, and a relaxation room). We just left and we are already figuring when we can go back. Highly recommend.

It was a pleasure to host a 3 day "Women's Summit" at the Inn at Willow Grove. The the venue was perfect, the service was exceptional, and the spa treatments were phenomenal. From the being greeted with a glass of Prosecco, to having coffee or tea, with beignets delivered to your room each morning, and peaceful surrounding, we couldn't have asked for anything more. I would highly recommend for pleasure or business. You won't be disappointed!

Our visit to the Inn at Willow Grove was so enjoyable! The accommodations, the staff, the food and the history all came together to make it a wonderful experience! Having some Southern roots in my family, it truly felt like coming home. Southern hospitality is alive and well at The Inn at Willow Grove! We plan to go back, perhaps at Thanksgiving. We know that it will be another special occasion!

The Inn is special. Every time we come we see small changes to its decor and landscape. They are always updating to help improve the guest experience. No wonder they get the recognition they do from various media outlets. What does not change is their staff, from Michelle in guest services, Wednesday in the restaurant and Kelsie in the pub along with their kitchen staff and Niki at the Spa. They are all fabulous as is the Inn. Truly a 5 star experience!

We are repeat guests multiple times over at this boutique inn. So we were stunned at the lack of compassion and customer service when my husband and I came down with a terrible case of Covid and 48 hours in advance asked the hotel if we could switch dates. Mind you.. not get a refund, but simply switch dates. At likely the slowest time of the year for this place, the answer was no. We were instead reminded that we could have purchased travel insurance. For such a high-end place that prides itself on five star reviews, I’m surprised at the lack of customer service and inability to work with a repeat guest. Again. I wasn’t asking for a refund. We simply wanted to come on a different date a few days later when we weren’t so sick. We would have made any date offered work. I work in customer service myself. There are always solutions to make a customer/guest happy. This place offered none. We lost $400, but they lost so much more. Our last stay with them was truly our last. Such an incredible shame, but there are many amazing options in the Charlottesville area. Luckily, we live nearby and are familiar with all of them. And certainly familiar with the ones we are willing to recommend to family and friends in the future. And this place is no longer one of them.

This place was elegant. The drinks were excellent, the wine was really good, you didn’t even have to chew the filet mignon it was so tender and delicious. The sides with the entree were very different. I only gave the meal 4 stars because the desserts weren’t up to par. The carrot cake was dry, the chocolate was suppose to be “dark chocolate” but tasted like chocolate cool whip. No one in our party ordered the cheese board.