Radisson Hotel & Suites Zurich

Our stay was truly delightful from start to finish. The room was clean, comfortable, and well-equipped with everything we needed for a relaxing getaway. The ambiance was cozy and perfect for couples, creating a warm and romantic setting. The location was incredibly convenient, being near the airport and just a short distance from a train stop, which made traveling to and from the hotel a breeze. The service was exceptional, with staff who were not only friendly and attentive but also extremely helpful in providing directions, recommendations, and assistance whenever needed. We would highly recommend this hotel to anyone looking for a peaceful and enjoyable retreat. It was a perfect choice for a couple’s escape, and we look forward to returning in the future!

This was probably the worst experience in my life. I would really like a refund if there was a way. (Trip.com can you hear me?) Upon arrival, we were asked to check in on an automated kiosk (whilst all the reception staff were not doing anything). After a good 20 mins on the failed system, we were finally transferred to the reception. More than one guest was stuck at this point. We are then given out first room. When we entered the first room, there were still plastic wraps on the floor and the trash can wasn't cleared out (food waste and soda cans from previous guests). The bed also appeared as if someone had just slept on it, with bed sheet opened. We did not take photos of these thinking it's an isolated incidence. Without further inspection we returned to the reception to ask for a clean room. At this point, it appears that the whole check in system had collapsed but lucky enough we were given a second room with manual check in. Same thing happens in the second room, garbage can still had trash in it, and the toilet seat even had stain from previous use. (See images) Knowing we might not be able to get another replacement, we accepted the hotel's arrangement to send in house keeping immediately. Two cleaners came and cleaned the toilet and took out the trash. We did not want them to come in again during our stay. It was later proven a good decision to take the second room. As we walked out for dinner around 8pm, the lobby was filled with guests who weren't able to check in. The team of staff (apart from one man on the first day) was cold and uninviting. Wait, I thought Switzerland was famous for their hotel management education? The hotel arguably had good hardware, things were relatively new but the management was amateur at best. The room was dimly lit, if you drop anything on the floor you have to use your own flashlight to find them. Overall this was a horrible experience. I wouldn't recommend it to anyone.

Very nice staff, facility and well maintained environment inside the hotel.  Thank you☺️