Hotel Istra Plava Laguna

The worst hotel we have ever stayed in! In Istra Plava Laguna (Zelena laguna 12, 52440, Poreč, Croatia). This vacation day was completely ruined due to the disgusting rudeness and indecency of the security guard in the restaurant hall, who is standing at the entrance. Instead of helping and supporting the guests, this employee was unacceptably aggressive and unprofessional. Moreover, after contacting the administrator, he grinned and did not even try to apologize normally. This approach to work is absolutely unacceptable, especially in the hotel industry. We absolutely do not recommend this hotel! Rude people have no place in working with people, especially in such position!

Will start with the bad things first. 1. The bathrooms are ridiculously small. We had to climb over the toilet to get into the shower. In the showers I lost count of how many times I hit the temp switch by mistake and either got a nice hot burst or cold. 2. Not big enough for guests. When busy not enough space in pool or in dinning area. But dinning area was rare that not alot of space. 3. We were only English people in hotel. For us it's fine but for others may not be. Also watch out for sea gulls. 4. Very grumpy restaurant staff. Not all but some of the staff In restaurant really grumpy. Unless they see croatian children then they are all over them. I saw one staff member hugging and kissing a random croatian child. But other people don't really have time of day for. So the good stuff, this is a very clean hotel. The cleaners work really really hard and are not grumpy. Along with reception staff. Very friendly. They smile. That's does help restaurant staff. Quiet location. Superb food. Very good choice. Croatian night is very good. Clean pool. Comfortable bed. Clean towels. The entertainment doesn't happen. If your after animation team then this isn't there. There's a shared kids club but any entertainment you have to pay for. Eg water sports etc.... The complex is a long way from any thing. It's a 45 to a hour walk to porec. But there is a tourist train that goes regularly, price 20 each. Evening entertainment again not consistent. Nothing Fri, Sat or Sun. Band on Thursday and cinema Tuesday, plus something mon and Wednesday but this is on the beach not in hotel and there are 5 or so other hotels that share this bit. Plenty of tennis, hardest crazy gold course ever, table tennis and water sport. Pebble beaches around sea but plenty of grass areas but be careful plenty of ants too. Beach volley ball courts but nothing organised except Tuesday evening, but again 5 other hotels playing too. Big water skiing area that looked popular. Lots of restaurants if you fancy a change, plus a bar that shows football games. There's a gym at the leisure centre past the tennis courts. Bloke charged me 200 about 20 pounds for 2 weeks. Please note some places do not accept card, ie the train etc. Bring extra with you. Overall we really enjoyed croatia. The hotel isn't bad, the bathrooms and some restaurant staff being grumpy are really only annoying things. You will have nice time here but do not expect all singing dancing.

Unica nota positiva, il personale, sempre gentile e rispettoso. Le norme di sicurezza molto scadenti, doccia molto piccola, areatore in bagno mancante, mancanza di prese elettriche (una sola in tutta la camera), camera al terzo piano senza ascensore, camera molto distante dall'ingresso principale, vista mare parziale, cena molto scadente qualitativamente, colazione poco Italiana "chiesti 2 caffè Espressi, messi in pagamento". Inoltre il prezzo della camera se si paga con carta di credito, non corrisponde all'offerta accettata su booking perchè il conto si paga in kune Croate il cambio valuta aumenta il prezzo.