West Downs - the Heritage Resort

location is fine. cons: poor maintenance of rooms. the door locks of both rooms were broken. they just give conditioner to take a bath. when asked abt giving shampoo and bodywash, they just have a shampoo to give. the services at the restaurant are also below par. though the food taste is fine but it takes 45 min for them to deliver your order. and then there's no one to listen to your basic requests of water, bowls, spoons - each one if those takes 10 minutes. they seems to have some local boys on service who usually shy away from work and don't understand English. hot water is not available 24 hrs. only 8 hrs per day. And room cleaning is also below avg. they don't even change your bedsheets daily. they say that they do it alternatively. I booked 2 rooms @12k/day..at this price I definitely expected better services.

One of my best stays at Ooty. Polite staffs Govind, Santosh & Santosh and others. South Indian breakfast is what I liked. Only Dosa can be improved. Otherwise buffet was really good . Service anytime is also good. I have stayed in other hotels in Ooty before, and this is my first stay at West Down and I give star rating to this property.

well maintained place to live .staffs are polite and respectful.Away from market,bus stand . located on the way to mysuru.

We had good dine and drink. Garlic chicken is good!! Also room condition and receptionist services are good too!!

We stayed for 2 nights for our anniversary, it was pleasant stay. its very calm place and greenery place, food was good, room was neat and clean, staffs were very supportive and professional. They arranged candle light dinner for us which was very nice.

Location: in the centre of the city. Food : quite good. Amenities: nothing special or fancy, bathroom needs better maintenance. Service: good