Hyatt Regency Seragaki Island Okinawa

This is the second time to stay with this hotel in 2 years. Location: 8/10 The hotel is located in the middle of Okinawa Island in Onna area. It takes around 50-55 mins drive from Naha airport. Some local restaurants and Lawson can be found around 5-10 walk around hotel. Nothing wrong with the location as we selected it. Service: 10/10 Booked the club lounge access with the express check in and snack time during the day. No words to describe its service as the smiles are everywhere and always be welcomed by everyone in the hotel. To highlight one thing that we needed a screwdriver to open a small cover of my son’s toy, the team was so good to fine one for me which I do not think a hotel needs to help me for a request like that. Facilities: 9/10 The outdoor swimming pools were closed due to the weather. Room Size: 10/10 The room size is excellent, more than enough for a family with a fantastic sea view, as you can see in the picture. 這是我在兩年內第二次入住這家酒店。 位置：8/10 酒店位於沖繩島的恩納地區，距離那霸機場約需50-55分鐘車程。周圍有一些當地餐廳和Lawson便利店，步行約5-10分鐘可達。選擇這個位置沒有問題。 服務：10/10 我們預訂了club lounge access，並享受了快速入住和白天的小吃時間。服務無法用言語形容，酒店的每個人都面帶微笑，讓人感到隨時受到歡迎。特別提到的是，我們需要一把螺絲刀來打開我兒子玩具的小蓋子，團隊非常好地幫我找到了，這樣的要求我認為酒店不需要幫忙。 設施：9/10 由於天氣原因，戶外游泳池關閉。 房間大小：10/10 房間大小非常好，對於家庭來說完全足夠，並且擁有如圖片所示的精彩海景。

One hour drive from Naha airport. Has its own private beach but the public beach nearby is nicer - if you have your own snorkelling gear you will be able to see fishes and starfish and coral reef. The food in the resort is expensive but that’s expected. Not a lot of other food options outside the resort - the soba place outside the resort is nice but closes as soon as they sell out.

I booked two connecting rooms for a four-night stay, having also stayed at this hotel last year. Unfortunately, this visit was a noticeable step down. For a five-star property, the service fell short in several areas. Check-in was slow, with only 1–3 front desk staff and a wait of over 10 minutes before anyone assisted us. Dining was inefficient—meals took too long, breakfast lines were constant, and utensils were not properly cleaned. On checkout day, I requested a bell cart, which was confirmed but never arrived. Follow-up calls to the front desk went unanswered, and there was no staff available to help with our bags. The checkout process itself was long and poorly managed. This experience was disappointing compared to last year. I hope the hotel takes steps to return to the standard it once upheld.