Pinheiros da Balaia Villas

I traveled with a young child and the mezzanine wall at one point is only 79cm high. The drop below is over 25ft and there are no safety rails or barriers. The manhole cover in the children’s park kept coming off, due to damage to the casing underground, exposing wires. Some of the complex is not fenced off and there are sheer drops. All these hazards meant we had to constantly vigilant of the child. The nearby beaches are 1.4 miles, 1.8 miles and 1.9 miles and also involves a lot of hill walking. To get to the main road from the villas is 0.5 miles. This road has no pavement and uneven in parts. If you have transfers as part of your holiday package, you have to walk to the pick up point, on the main road where there is no shelter, because a coach cannot get down this road. The garage door to the villa was left wide open, allowing anyone to access the villa via an internal door. We were told this was due to the key of the villa next door which had been programmed to open ours, as we did not have a key. The bathroom and toilet have no privacy lock. The only person you can speak to regarding problems is the receptionist, the management are only contactable by email. Limited staff, badly managed 2* at best

Receptionists are so rude and entitled . Laughed in our faces when came to them about problems. Tried to make us check out at 5:30 am when check out starts at 8am. Said they where going to call the police as we tried to say we won’t be checking out then

1 key card!!!!! 5 individuals sharing a room and 1 card is not sufficient- different agendas different sleep routines how is one card acceptable- it’s not. 40 years od age not a party head but only one key between 5 people not good enough asked for second key and told no. 5 diffdwrner. Individuals at least 2-3 let’s required. For example 2 of us want sleep tonight 3 want to go out this is a disgrace !