Cheerfulway Balaia Plaza

All together its located on nice places, services are good, quite peaceful area.

Fazem 30 anos que frequento hoteis e apart-hoteis pelo mundo. E essa foi a experiência mais bizarra que já tive. Gostaria de entender qual é o propósito da "gerência" em tocar o hotel como estão a fazer (será que pretendem quebrar o negócio para comprá-lo?). A estrutura física do hotel é Ok, mas está tudo abandonado e destruído. TUDO. Todo o tipo de sujeiras e pragas em todas as áreas comuns e nos apartamentos. Consumo e venda de drogas ilícitas em áreas comuns do hotel. Gente de índole muito duvidosa a andar pelo hotel. Piscinas imundas ou desativadas. Pequeno-almoço sujo, velho, mal servido. Elevadores funcionam "quando querem". Tubulações de esgoto entupidas. Mal iluminado e claramente inseguro. Recepcionistas perdidos nas reservas. Roupas de cama/toalhas/etc. poucas, sujas e rotas. Enfim, uma experiência terrível a não repetir.

Un hotel muy normal , nada que impida estar cómodo y agusto pero sin lujos

A lie. This place is not worth a single star. Cockroaches in the rooms, falling ceilings, ripped sofas, dirty sheets, used pillows, we even had to ask the reception for new towels. The room smelled unbearably of tobacco. The worst of everything. Don't be fooled by the photos they post.

Firstly, I have no idea why love holidays is advertising this hotel as a 4 star ? If i could give 0 stars i would. Aside the location ( which of course is the work of nature) there is nothing positive to say. This is the second time we have stayed at this hotel, disappointingly, the quality of this hotel has plummeted. Hot water, cold water, no water, who knows? Everyday was different. Cleaning was done everyday, however, cleaning with a dirty cloth kind of defeats the purpose. Stealing free bees from the hotel? Don't worry, you will not be tempted to even use the smallest soap in history ( that kept falling down the sink), the shower gel packets, that smell like toilet cleaner, and the towels that serve as exfoliators and have definitely never been fabric conditioned. The apartment was spacious, but be warned, there is no air conditioning looks like there used to be at some stage, but WW2 must have interrupted things, the air con controls were dead. There was 1 rickety old fan, so your choices are sleep in sweltering heat with the fan noise going all night or leave the doors and windows open and get bitten. The WiFi was free.....but seeing as you could never connect to it, completely useless! The reception area was a mess, couches were ripped, rubbish wasn't discarded days in a row, there were often people lying on the couches giving a homeless shelter vibe. There are 2 pools. The kids pool was closed off. The sun loungers were disgustingly dirty and many were broken, I don't think anyone has ever cleaned them (or maybe it was the cleaning lady with the dirty cloth ?) At times, this hotel felt quite unsafe. There appeared to be 0 security or grounds staff, and it looked like anyone could just wonder in. A few days into our family holiday at 10 in the morning we were greated by a group of lads doing balloons by the pool and getting into the pool with their clothes on, disgustingly unhygienic. Do not bring your family here, do not waste your hard earned money.

The rooms weren’t too bad, expected worse. However for the five days we were there not once did we get a towel change, we asked the cleaners and reception, they were no help. No ac and the rooms could do with a bit of maintenance. We didn’t expect luxury for the price but staff were no help.