Clube Maria Luisa

OMG where do we start, internet does not work, end of story despite their excuses, more than four rooms occupied no internet, reception is a waste of time, they cannot, will not do anything to make things easier, they threaten you with the police if you dare to argue with them, the hotel is a joke, they show you rooms with a sea view, however they do no tell you that these rooms are privately owned and the only room available to anyone who books looks out over scrubland or neighbours gardens, there are builders there who have been there forever renovating rooms on the ground floor, we travel a lot, In all honesty I have NEVER in all of my travels come acorss such an inept bunch of people in all of my life, this could be a lovely hotel with the right management or the right reception staff unfortunaltly you have neither, do this place a favour sell to a company that knows what they are doing, do you not read your trip advisor reports, you only reply to your positive reports which are 1 in about 20, get real and read the rest, they are sending you a message, you are crap, sell the place to someone who can use the location and stop being the pratts that you are, full on the 31st January? dream on. you are a joke suck it up and get real, pictures are of the damp in the room we were given, we were told use this room, leave or we will call the police.

The apparments only newly refurbished to a very high standard . Pool area really nice couldn’t fault anything . Staff extremely helpful especially Sergio very professional and helpful young man . Would gladly stay here again . Great access to the beech witch is fantastic overall it’s a great place for a relaxing holid

After coming for our mini-moon last September we decided to rebook and bring along my sister and family who had not before visited portugal. I booked two rooms, one a deluxe room (that we had previously stayed in hence wanting to rebook) at a cost of £213 more than the other standard room we had booked also using their direct website. Upon arrival at 7.30pm we were advised that the room we had booked wasn't available! (They had double booked, but had not contacted us to let us know of the issue). The staff were under trained in how to deal with these situations, making over 10 calls to management/ supervises in what to do. We were offered a standard room which was fine but I questioned the refund of the £213 more it had cost for the deluxe room i had paid for. Yet again staff did not have a clue telling me I would have to come back in the morning as they couldn't deal with it, I went back in the morning and the man was so rude telling me he couldn't deal with it either! After 3 days I was offered 90euros and that's what he said his manager would be willing to give me back, this was not acceptable for a room they had double booked at no fault of my own. It took me all holiday to NOT even a full refund!!! We then asked on our day of departure (as advised to do over the phone before we arrived and when we arrived)if we could keep our room on, we were advised that we could keep it till 2pm free off charge then 10euro for every hour after ans told to go back down at 11am. We went back at 11am to be told no you carnt and you need to be out by 12pm giving us 1 hour to pack up 7 people. I'm so disappointed with the customer service that we experienced, I'm even more disappointed that we recommended this hotel to my family for them to also feel disappointed in the service. It's safe to say that we won't be returning to the hotel again which is a shame as we visit Portugal around 4 times a year, been an independent travel advisor personal experience for recommendation is key......

I was pleasantly surprised by the clean, fresh modern rooms, the photos did not do it justice. The staff are extremely pleasant and the location is wow !! Steps from a beautiful beach, Praia Maria Luisa, I will definately return if visiting algarve again

We stayed in Clube Maria Luisa for 4 nights in Feb 2025. This was a last minute booking and was our first experience of self catering. We have 3 children aged 9, 7 and 3. We had a lovely 2 bedroom apartment and I cannot fault the accommodation at all. Positives; Beach is a 2 minute walk away and is a lovely, clean beach Although self catering, there are options to pay to have breakfast and have lunch. We ordered a couple of pizzas for lunch and they were lovely. Negatives; We were dropped off by our Jet2 coach at the end of the road and was a 5 min walk to the hotel. Not the hotels fault but just be aware that unless you are in an Uber, or private taxi, a bus cannot go down the road to the hotel. Not a problem for us, but if you have mobility issues then I recommend a taxi. Overall it was a lovely break and we enjoyed our time. We have been to Portugal many times and are familiar with the area. With it being February we knew that it was still classed as 'off season' and that not everything would be open. We had rain one day but apart from that it was lovely to see the sunshine!

Wonderful location close to beach. Superb views. Nicely refurbished apartment rooms. We had a 2 bed family room with its own outside patio area overlooking pool. It was amazing . Staff were very friendly especially Sergio. I’d arranged a valentines surprise for my wife and for €34 weeks had rose petals scattered and balloons a cake and sparkling wine it was fantastic