Ibis Styles Birmingham Oldbury

I have to admit that our stay was a real mixture of poor and decent. The positives were: free parking, the variety of hot and cold breakfast options, a decent sized room, which was very clean, lovely modern lobby area, and the staff. Sadly, there were too many negatives which affected our stay. These were: the walls are very, very thin, and twice during the night, we were disturbed by other guests chatting in the corridor. We could also hear chat and toilet usage from rooms two doors away! Yikes! Sadly, this led to an awful night's sleep. Our neighbour could be heard shouting at these noisy guests to keep quiet on two separate occasions. The area surrounding the hotel is very noisy, with roads and motorway connections very close by. Yobs shouting, and messing around outside could be heard far too frequently, and we weren't completely convinced that our car would be safe. It's such a shame as the lobby area is chic, modern and stylish, and the staff very nice, but overall, it was a very disappointing stay.

TERRIBLE HAVING PRE BOOKED & PAYED FOR 2 NIGHTS STAY AT IBIS HOTEL OLDBURY WE WERE MEET BY STAFF WHO RUSHED TO TELL US THE HOTEL WAS CLOSED TOLD THEM WE HAD RESERVATIONS . CLAIMED TO HAVE E MAILED . NO E MAIL RECIEVED. LEFT IN LURCH DISGUSTED.

Absolutely fuming with the staff on duty early hours of this morning (Friday 8th September) Made a booking yesterday and paid up front for one of my engineers who would be working into the small hours and needed somewhere close to get his head down before driving again. Check out time was not until midday so would have given him a solid 7-8 hours but when he arrived in the early hours of this morning, the very rude and unhelpful person on duty refused to check him in. We are now £75 down (small problem) and an engineer has now had to drive to another hotel across Birmingham (bigger problem) who quite happily offered him a room at 5 a.m. Yes we are now another £50 down, but at least he is safe and resting now. There is absolutely no reason to refuse check in to a room that is booked and paid for regardless of the time if you are staffed 24/7. Disgusted.

Absolutely appalling! Booked before we fly out to Zante and booked again the night we back to the UK (September 2023). Phoned up to make sure everything was okay with our booking only to be told on the phone they're closing down and have had to cancel my reservation. No email or nothing! Disgusting! Imagine if we turned up only to find they would be closed. Leaving a disabled and vulnerable young female and her partner on the streets! They wouldn't even book us in to a nearby Ibis hotel. Leaving me to having to find elsewhere to stay last minute, obviously because it's last minute the prices are ridiculous! They wouldn't leave their children out on the streets but they'd happily do it to strangers!

When we arrived the receptionist had to leave for an emergency, leaving the catering/housekeeping team to explain to waiting customers and arrange cover. They kept us informed and supplied us with drinks while we waited. Wayne arrived after a short wait and was very apologetic for the inconvenience. He checked us all in quickly and efficiently. We found the hotel to be clean, comfortable and the room well layed out. Complimentary breakfast had plenty of choice. I cannot praise the staff enough especially Shannon who was very knowledgeable of the area and adviced us of best way to travel to Birmingham. Of course Wayne who had to come in on his day off and cope with the customers that had been waiting to check in and Anj, who I believe is the owner, who came to cover staff shortages. We wouldn't hesitate to stay here again, which we probably will in the near future.

Very small twin room overfilled with 2 chairs and a stool. Hanging space for 4 items but not a single drawer or shelf - it's basically set up to keep clothes etc in your suitcase. The huge window attached air conditioner took up too much space, was very loud and was 3 inches from the bed. Whoever lay there had to freeze. The TV remote was missing the back cover and was very temperamental. Breakfast was good because it was empty - had it been busy it would have been a nightmare as far too small. The area was not clean either. Staff were friendly. We probably wouldn't return and would spend an extra tenner at Premier Inn