Petra Segreta Resort & Spa

One of the most disappointing experiences we’ve ever had at a luxury property. Tiny rooms, awful service, pretentious and overpriced food. This is a place that Relais and Chateaux should be embarrassed to endorse. Junior suite is less than 300 meters with literally no room for suitcases, no coffee in room, air conditioning old and creaky and hot water on and off. Pool filter broke while there and what they call a fitness center has two old machines. Breakfast is fine but nothing special and attitude of dining staff indifferent at best. New manager and young staff, lots of work to do here, I would certainly think twice before booking .

This hotel was unbelievable. We love small boutique hotels and this delivered on all levels. Amazing location, amazing views, great amenities. The restaurant is Michelin star chef… and let’s say it rubs off on the rest of the hotel restaurants and breakfast! Can’t recommend it enough - the views are insane.

Stunnung location with beautiful landscaped grounds.Individual villas are private and have (if you choose a sea view) the most wonderful panorama from the terrace.The private pool is heated to 29 degrees but my wife, who is just over 5 feet tall and not a swimmer, found it too deep so had to remain on the steps. We did not eat in the Michelin restaurant but did have meals in the alternative one. The food was fine but it is not value for money.Being in the Costa Smeralda means all restaurants are overpriced.On one occassion one in our party ordered pizza and it arrived cold so had to be sent back.This should not happen in a 5 star establishment like this. Otherwise the food and service was very good.Indeed the throughout the service was top class,friendly,walm and welcoming.All on reception were particularly good and assisted in any queries with a warm smile.Housekeeping staff were also very efficient.Room was sufficiently spacious but had limited drawer or shelf space for clothes.The only serious comment I would make is that, in our bathroom, there was a large oval shaped bath with a shower above (no seperate shower cubicle).There was no handrail to assist in entering or exiting the bathtub and this is a considerable safety hazard as it is a particularly high sided bath.The bathroom could also do with a shaving/make up mirror as you cannot get close enough to the wall mirror due to the positioning of the wash basins. Overall we had an amazing holiday at Petra Segreta and I only mention the above faults as it strives for perfection and I hope the hotel will find the comments useful.I would thoroughly recommend this hotel to anyone who wants to relax in a peaceful and serene setting and enjoy the rewards of a well run luxury establishment.