TownePlace Suites Evansville Newburgh

Dirty!!! Tried three rooms #1 had dry leafy substance between the mattress and box spring on the floor and behind the bed #2 had dead bugs and odd dried red/orange stains on the mattress #3 strong smell of dog and long white dog hair all over. Told there was a white Pyrenees dog in the room—a month ago! There was no bed skirt and a small hole in the wall. Only positive was the woman at the front desk (I’m sorry I can’t remember her name), she was awesome. After wasting a considerable amount of time we went elsewhere. I lived here when they were building this hotel and it’s not old, but looks rundown.

Hotel is not that old but there are signs if significant decline. We booked two rooms. When entering the second room, a rotting food smell was apparent. We got another room assigned but discovered that the door card reader malfunctioned. We got beyond that issue and after taking a shower, my wife found that the air conditioner was not working. Requested a 3rd room. It was ok but she found debris from a previous guest under the bed. We won’t return. My observation, based only on dealing with the night crew, is that staff and manager are poorly trained and not prepared.

We have been here since 12/23 and it is now 12/26 evening and they have still not cleaned our room. We have asked every day and today three times! They said we have big dogs which is not true we have no pets!!!! We don’t have clean towels or trash can to use or tissues

I showed up on Monday July 17th 2023 around 8pm and the receptionist said they had accidentally deleted my reservation and they were sold out. Instead of offering to fix this they suggested I call another Marriott. The nearby Marriotts were also all sold out. At that point the check in clerk had her supervisor on the phone and he suggested I call the Holiday Inn. I have never been to a Marriott before where they admitted they were at fault for deleting the reservation and did nothing to fix it. The one time I've been at another Marriott that was oversold they had another room lined up at a different Marriott for me before I even got there. The service from this Towneplace Suites in Newburgh is not what I expect from a Marriott. These twits should all be fired.

My family including siblings all came from other states to gather for a nephews wedding. The hotel is clean, comfortable and accommodating. We cannot say enough good things. There were a few large dogs in the breakfast area one morning, but other than that I definitely loved everything. Breakfast great!

The hotel is fairly new and the decor is nice and kiddy is spacious. The hotel offers a morning breakfast. My room was spacious with a large bathroom shower. My bed mattress was a little softer then I am used too but overall great stay. The parking lot for your car is spacious and I felt very safe.