Hampton Inn Odessa

It's good. Not the best, but not terrible. I love the location. It was convenient to everything we were there for. Getting into and out of the hotel was easy. Breakfast was good. Waffles, sausage (like, smoked sausage), egg white frittata , cereal, muffins, oatmeal, boiled eggs, fruit... the usual fare. As far as the rooms go. The bed was comfortable, A/C worked well. Room had an overwhelming fragrance. It's a non-smoking hotel, but it almost smelled like someone had smoked in the room, and they sprayed a lot of perfume to cover it up. It was overwhelming and nauseating. We set up a fan, opened the door and tried to air it out a little bit. The bathroom... nice sink area with plenty of room. I did have a difficult time getting hot water. My shower was luke-warm. With the hot water all the way on, it was still just warm. The toilet is low (low, low) to the floor, and the toilet was between two walls, so it was kinda tight. Also, the outlets in the room and bathroom are installed upside down. I don't know how that passed the initial fire inspection. It's a fire hazard. Pool was nice, a little dirty. I didn't get in, just sat outside while the weather was cool.

I wouldn’t give this Hampton inn even a half star very rude staff and pay for a room that isn’t even used. I have stay in several Hampton inn hotels and have always had good to excellent customer service not this one!!!!

BEWARE IF BED BUGS HERE. We stayed in room 301 and had to switch rooms at 2am. They have a bed bug problem. Do not stay here or do your due diligence and check your bed before you sleep! The breakfast was also T rash like the rash the bed bugs gave me.

This hotel is an older model appeared to have been years since it was remodeled so lots of wear and tear from the rooms to the hallway. Staff was friendly though just would be better if the hotel was updated. Breakfast was pretty good. Hotel across from UT campus and close to the mall and restaurants so location was nice.

Our stay started out bumpy the computer some how changed our reservation from king studio suite to a standard king room . There is a major difference in size! With this visit being for my husband to visit his kids ( who are all older boys) we like to play board games , cook in room and this was definitely not gonna be possible in the small room . It was very disappointing after a 13 hour drive . But after a little search Ruben was able to get us to a bigger room and our visit was wonderful. Great place to stay we will definitely be back . Only thing I would change is hotel needs a couple seats somewhere in the shade for smokers the pool area works sometimes but only opens at 10 and closes a 10 and there isn’t any shade for morning coffee and a smoke.

From reservation process to check in to quality of the room, the experience was exactly what I would expect from a Hampton - expert front desk personnel (Reuben in particular he was amazing and VERY helpful), clean and comfortable room, good breakfast available. Upon arrival, Reuben was so kind and helpful plus he made an extra effort to have my room ready a little earlier than normal check in. We were there for a graveside service for my wife's sister, and Reuben went above and beyond to make sure that we had a peaceful stay. He also very graciously printed up a number of programs for the ceremony at no charge to us. He was also familiar with my sister who was already staying there with her husband and kept checking to see if we needed anything. Hampton almost always meets or exceeds my expectations. The Hampton in Odessa, Texas on John Ben Sheppard Pkwy exceeded my expectations. A special shout out to Reuben for the expert and gracious help he extended to us while we were there.

There was roaches in my bathroom. I told staff but nothing was done to make me happy. I didn’t even stay after I seen you the roaches. I didn’t eat for fear of roaches in the kitchen. My stay was less than 5 hours long and no kind of credit was offered for another stay no refund . Roaches are unacceptable!!! I’ve never had an issue like this with Hampton before I have stayed multiple times with no issues however this time I was left highly disappointed, disgusted and itching from seeing ROACHES in my room !!!