Moon Palace Jamaica

We had a good experience on our first trip to Ocho Rios. It was a five-day trip with my family. The hotel was okay. I’ve stayed at other Palace Resorts in Cancun, and the system is similar, but this one doesn’t have a jacuzzi. Most of the staff were nice, and the food was okay. We spent most of our time at the beach. It was a little crowded because there were three weddings on-site, but we didn’t have any issues at the hotel. I downloaded the app to make restaurant and room service reservations, so there was no need to call the front desk. You can also use the app for towel requests, luggage pickup, and even check-in. One thing I really liked was the resort credit you earn based on the nights you stay we used ours at the spa, and that was the best part of the trip

I enjoy my stay at the Moon Palace Resort had an excellent time at the Nior Night Club wonderful atmosphere the music was great also Waitress and Bartenders who was vibing Thank to Nicolette, Denise Sashauna, Lotoya, Toshane, Fitzroy, Ajay, Havel also the Manager who ensure everything was smooth Big thanks to Security at the Door with a wonderful smile from the Hostess.

We just got back from a wonderful week at Moon Palace. I was originally very nervous to take the trip to this resort as we normally book Rius and Principe chain resorts. I was very nervous to come to this resort based solely on Facebook reviews and TripAdvisor reviews. I have to say that this resort was everything and more this resort surpassed the negative reviews the food was top notch, and everything, and more anyone that complains that this resort does not have enough cultured authentic food is totally bluffing. The food was absolutely amazing! I’m a sucker for small details the shampoo and conditioner is CHI it sudds and wash is beautifully being that I have long hair. This is something that I can appreciate the towels in the room were extremely white and fluffy. The room came with fully equipped CHI hair straightener, and blow dryer salon quality. This was a very pleasant surprise! I love the app to book any restaurant stays. It was extremely easy to navigate as well as navigating the activities. I absolutely loved the water aerobics and attended every day at 12 o’clock by the pool for the complete week. I have to give a shout out to the two wonderful gentleman who worked the surf wave pool my kids use daily these two gentlemen are absolutely wonderful with the children. My kids lived there for four days learned a lot from them and really appreciated the tips tricks and patience. Don’t forget to tip these two gentlemen as they solely love their job and you can tell by the interaction they have with the kids. I absolutely also loved the ocean. It was extremely clear, clean and enjoyable to swim in opposed to other resorts. I’ve stayed at where it was very rocky and had lots of seaweed. I also enjoyed the Mountain View and seeing the white mist over the local mountain and then having a view of the ocean was quite the treat. the only one thing that I can say, I was not a big fan of was the encapsuled dolphins that you can hear and see daily I don’t agree with encapsulating wildlife in cinderblocks in general and right in front of tourists was a uncomfortable experience

My most memorable stay at a hotel...thumbs up. Wonderful staff delicious cuisine outdoor dining. Beach is clean and service is excellent. Staff is knowledgeable of service and offers. A home away from home

We had a great time at Moon Palace. Jamaica. There was six of us, 2 Jamaica and 4 kids our daughter’s Sweet 16. It was fun and relaxing, offered a lot, and we were very happy with the restaurants and entertainment. We would recommend and return! I was lucky and captured a pretty good night photo of The “MOON” Palace as a Mystical Fantasyland! I hope you like:)

I have been a member at Moon Palace Jamaica since the resort first opened and have always enjoyed my stays-until now. Unfortunately, the service has deteriorated significantly. Very few staff seemed willing to help , some are extremely rude and lack customer service, the VIP lounge, once a valued perk, no longer available. We had to wait in long lines for check-in which set a frustrating tone. There was issue with our room, despite speaking with 5 different people including, Jermain in PR, the situation was never resolved. Jermain promised to look into and get back to me, but I never heard from him despite leaving messages. His lack of follow up and apparent disregard for guests was extremely disappointing. So many other concerns around customer service. Very little entertainment, the sports bar where there used to be a live band no longer entertaining without the live band. However, I must commend Ashanti our housekeeper and Tamika who were bright spots during our stay, always pleasant and respectful, Verone in the piano bar amazing. Bar tenders in the lobby were great. I truly hope the resort takes these concerns seriously, as it is disheartening to see the quality declines so sharply.