Gæstebruger
29. august 2023
🌟⭐ One star review ⭐🌟 This hotel was an absolute nightmare! 😡 I arrived before my partner, so I decided to check us in but apparently they had no records of my reservation. They had the audacity to question my payment, even after I showed them the confirmation and explained about my discount I got from ******* because of my points. The check-in staff were incredibly rude, making snide remarks the whole time. They claimed there was only one room left and had the hotel porter escorts me to the room, who was also rude passing smart remarks stating that it would have been better if I hadn't shown up at all after I stated that I would just be staying only for a day. I just brushed it off. The room was a disaster - no lights in the bedroom, bugs on the floor and nails clippings on the table. There wasn’t a remote for the AC in the room when I got there. To be honest the room wasn’t that hot it was bearable for me but being that I wasn’t the only one staying there I know my partner want it to be adjusted. Anyway I started getting ready for my date night, partner picks me up and we went to dinner. On our way back I informed him about the AC and told him that I’ll ask about the remote. Got back to the hotel, went to the front desk to ask for the remote, the same person that showed me to the room was the only person there. He started getting loud and my partner at this point had to step in and ask him if this his how he talks to people. His response was “we are all Jamaican”. I had to tell my partner to let it go, it’s ok. The hotel porter then stated that there’s no remote for the AC. Save yourself the headache, honestly I would not recommend this hotel. ******************************* Yeah, I get why people might wonder why we stayed despite all the issues. The thing is, we were in a different parish, miles away from home, and every other hotel was completely booked. It was a desperate situation, and we had nowhere else to go for the night. So, cleaned up the nail clippings and bugs( this was after I settled in the room). It was far from ideal, but we made the best of a bad situation.
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