Alua Helios Bay - All Inclusive

We don't usually do reviews, I'd hate the thought of someone going to a hotel I rate, to go and hate it. But this hotel surpassed our expectations, the room was spacious and overlooking the pool and beach, and the bed was oh so big(a little to big) Mini bar was stocked. Food was excellent, when you go all inclusive there is bound to be repetition but there was always something new. The pool was freezing which is a downer also the jacuzzi, who has a cold jacuzzi? The entertainment girl Savi deserves a mention she worked her **** of all day The hotel staff were all pleasant and smiling and they worked hard keeping the hotel spotless. One last point sunbeds why are sunbeds so uncomfortable, they have been the same design since package holidays started. That's my only gripe not pointed at this hotel in particular but sunbeds in general. We would not hesitate to recommend this hotel Jet 2 from Liverpool.

Hotel was good.all the staff worked hard my room was big with a 12x12 balconey ,with 2 sunloungers in it.bed was really comfortable ,showers good Food had plenty of choice, Plenty of room around the pool. Town was a short walk away . The only thing let it down was the lenth off the entertainment 30,40 mins

Hotel is lovely and clean,rooms are nice ,maid comes in everyday, lovely views,right on the beach , drinks are good ,staff don't understand much english, food was good alway something, town about 15 min walk not much there has closed up for end of season, which we didn't know ,2 lovely parks just outside the hotel ,nice walk down the sea front ,think would be really nice in high season, pool and jacuzzi, freezing cold needs to be heated ,the sea was warmer, entertainment terrible, they played the same 3 games everyday ,no water aerobics are yoga, and night time terrible think there was something on for kids about 8 but we when in later at 9 adults entertainment was some of the worse I've seen only on for half a hour best of the 2 weeks was on our last night was a lady singer who came back on for about 1 hour and the dj night was good ,we when away for a relaxing time and we got that,we paid up grade don't think I would again has your suppose to own area in reasurant and sea bed area ,but there was always people with white bands there and nothing said to them,the life guard just sit on his phone all day ,would I go back yes maybe but not for 2 weeks and not at the end of season

Halfway through our holiday at Helios Bay and I have to say, if you're thinking of upgrading, don't bother, there's no one enforcing the rules for the 'upgraded areas" so it's a free for all. Wouldn't do it again, waste of money. Food not brilliant either.

Me and my girlfriend have just got back from spending a week here. The hotel is beautiful and in a stunning setting, walking through the doors at the back of the lobby out on to a terrace the view of the beach and sea is stunning. We felt like we had our own private beach during our stay. The rooms are large and to a good standard, and we had a nice balcony overlooking the pool and the beach. Before our stay I had seen a negative comment regarding the hotel’s lifts and the wait times, I can’t say we experienced that mind you we did visit at the end of the season. The pool is unheated and a lot of people were saying it was too cold, personally that absolutely suited me but it’s something to be mindful of. If you find it’s too cold you still have options, there’s a heated indoor pool and of course the sea. All the staff are lovely and very helpful; from reception staff, to bar staff, the cleaners, the animation team, I wouldn’t have a negative thing to say about any of them. The food was excellent throughout our stay, the Balkan themed dinner on the Saturday night being a particular highlight. Our only bad experience was with the Nubium a la carte restaurant downstairs, I would advise to steer clear. The food is a limited version of what’s available in the main restaurant, and our dishes showed up not as described on the menu and we left still feeling hungry. The only thing that let our holiday down was the entertainment. The animation team were great, but it was the same activities every day. They varied them up where they could but it was a bit disappointing. As we got to know them, they explained there was a reduced schedule due to being out of season. That’s fair enough, but the hotel was full so it didn’t really make sense. The evening entertainment was really poor during our stay, I don’t know if that was because of it being the end of the season or if that’s what it’s like all the time. I would stay here again, if you just want to relax for a week not go anywhere and exist in a bubble it’s great. Obzor town is nearby, it’s a nice walk with a couple of things to see but not much there. Sunny beach is a 50 minute taxi/bus ride away, so if you’re planning on visiting there this might feel a bit isolated.

From walking into reception at silly o'clock in the morning when we offered food and drink, our holiday was great. Staff were exceptional and nothing was too much trouble. Our room was on the 7th floor, it was very spacious and was cleaned and linen/ towels changed every day. It was coming to the end of the season but Savi and the rest of the animation team still worked tirelessly every day apart from Sundays (day off) to make sure we were entertained, or left you alone if you didn't want to participate in all activities. The town is about a 10-15 walk away, the square is very pretty, with all the usual tourist stuff but the silver shops are plentiful and some lovely jewellery. The only downside was when a work convention arrived at the hotel for a few days, took over the hotel and were in general very rude and moved furniture constantly in the bars and restaurants making it really difficult to navigate your way around, but when they left, normality was restored( even the staff were pleased, but were too polite to let it show) All in all, would recommend this hotel and would definitely return to Bulgaria.