Oros Hotel and Apartments

地點方便，交通方便

Fabulous stay Fabulous choice for a stay in the area. Good value, clean & helpful available staff. Loved it.

Unfortunately my recent visit at the Oros Hotel was ghastly to say the least. Upon checking in we were greeted by a lovely receptionists, however after entering our room we were greeted by a mucky and grubby room, which held traces of mould and smears over most surfaces. Yet, we decided to endure… until our door handle fell off. This was very unsafe. We inquired with the receptionist who connected us to the rude manager, who only claimed “it wasn’t unreasonable” for the door handle to come off. As a family of women we felt uncomfortable staying in the room, and were informed there were no other rooms available for us to transfer into. Therefore we tried to get refunded, but ultimately failed as the manager claimed it wasn’t an issue and the business would lose money as the room couldn’t be rebooked. Causing us to have to drive 4 hours home. The booking agent were great, and were more than happy to refund, the Oros manager however did not agree and as a result we received no compensation. I wish I had read past reviews before booking, and encourage future visitors to do the same.