The Ark Lodge

Excellent wildlife viewing from terrace but hotel let down by the room. Small, no wardrobe, no shelf in bathroom, toiletries had to be put on the floor, bathroom basin loose. The bed was comfortable. The hotel is quite old and characterful but could benefit from refurbishment.

We spent one night at this delightful lodge in the Aberdares Very clean, food was excellent, staff were friendly and knowledgeable about the animals At least 14 different species of animals arrived at the water hole including several ellies with babies in the middle of the night. The lodge will buzz your cabin as the rooms are called to make sure you do not miss seeing something worthwhile. You can switch the buzzer off should you wish Good value

this is a real eye opener the Ark is quite high up that is was a bit chilly the staff where very nice and helpful the food was first class and lots to chose from. there is viewing areas to view wildlife at the waterhole and salt lick that attracts all the animals. rooms are nice and they even put hot water bottles in the beds. after 5 they light the big fire in the lounge that fills the room with heat

This mostly wooden structure was built in the 1970's and doesn't appear to have been upgraded since. The only reason to go here, from my perspective, is to view wildlife at the waterhole. Most of that activity occurs during the night. We were told that we would be alerted throughout the night via a bell system when there was activity at the waterhole, but that didn't happen and we were disappointed. We apparently missed some good activity. The food was buffet style, good and there was a lot of variety. Though we reserved a room with a double or larger bed, months in advance, we were placed in a very smelly room with 2 smaller than twin beds. There is no heat in the rooms and we were cold. Some black liquid leaked from the floor above onto our luggage rack area, wall and floor. The response to our reporting of this was underwhelming. When our travel agent contacted them about this, Ark staff casually told her that the black fluid was wildlife excrement and offered only a weak apology. In hindsight, we believe they knew this before our stay - because of the dark stains on the floor. Also, there was a huge mark up in the gift shop. At least on books. The whole experience was pretty bad.

El hotel es precioso, arbolado,cuartos cómodos, aquí el pero cuiden sus cosas ya que a mi me robaron de mi habitación $500 usd y nadie me pudo ayudar. Solo me enteré que esto ha pasado varias veces y seguirá pasando. Lastima porque el lugar es lindo.