Troutbeck Resort

酒店依山傍水，環境一流；尤其是熱天來此，感覺十分清涼；早晨白霧繚繞，恍如仙景。但酒店的餐飲服務一般，點餐常需等較長時間。

Atendimento bom, sempre prestativos... Temperatura óptima e paisagem deslumbrante... Têm de melhorar na comida... Mas em geral optimo lugar pra descansar e relaxar....

The location of the resort is very convinient, beautiful view and scenary. Not much variety for breaskfast. Ideal for families travelling with kids, there is a beautiful outdoor play area.

This was a good stay . I really enjoyed every bit of the way . The service from the hotel staff was really excellent. The rooms are well maintained.

We stayed two nights in one of the Troutbeck resort lodges and paid a premium to secure what we were told would be "refurbished" accommodation. On arrival we found: [1] multiple cigarette and ember burns in the dirty lounge carpet; [2] very old, uncomfortable lounge chairs/sofas with dirty covers and even dirtier cushion covers; [3]several kitchen cabinets/doors that could not close properly with faulty hinges, etc.; [4] ancient scuff marks along the skirting; [5] walls that were dirty and evidently unpainted for many years/decades; and [6] a loose toilet seat that could not be centred and stabilised above the bowl. Following our arrival a local 'manager' attended to collect the balance of our substantial accommodation fee (USD). We complained about the above and said it was obvious that the accommodation had not been refurbished, and that we had paid a premium for nothing. His response was that it had been refurbished 30 years ago! We won't be returning!

The service that I received was satisfactory. I will recommend this resort to others without hesitation.