Swan Novo Hamburgo

The room not was so clean, I can see from the windows, front desk wasn’t much helpful when we asked it’s our wedding night.

O hotel é excelente. Equipe profissional e muito atenciosa. Serviços funcionam bem. Tudo muito agradável.

sWAN ATENDE AS DEMANDAS COM QUALIDADE PARA HÓSPEDE FOI MUITO BOA A ESTADIA. ATENDEU MINHAS NECESSIDADES DE HOSPEDAGEM

Home away from home! I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!

Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.

Hotel mal cuidado. Reservamos uma suíte superior, chegamos nela e havia vazamento de água. Nos colocaram em um quarto minúsculo.