Gæstebruger
23. januar 2025
A colleague and I intended to stay here for two nights, but we left after one. On the plus side, the breakfast options are astonishingly varied, with dishes from all over the world, and a very tasty fruit salad. Other aspects were less impressive. The shower in my room was draining slowly; I lifted the trap out of the plug and extracted a large clump of human hair from it. It shouldn't be down to the guest to have to do that. I told the co-owner, George, the next morning, and his response was that he can't know about things like that unless the cleaners tell him. (That may be true, but regular inspections would also prevent it happening.) Nevertheless, he did get it fixed. The shower was also boiling hot and I couldn't lower the temperature, meaning I had to phone for assistance at 11pm. George explained that the heat control knob can become impossible to turn if it gets too hot, so I should leave it for a bit, then turn it down before turning the shower back on. How I'm supposed to know that I have no idea. It implies an establishment with poor maintenance. Meanwhile, after our first night, while my room was cleaned and the bed made (as you'd expect from Nottingham's number one boutique hotel), my colleague's room was not given the same treatment. He returned to find the bed unmade, the bin unemptied and the sink unwashed. He asked co-owner Marina why this was the case and she said that they thought guests preferred to make their own beds. She then appeared in his room a few minutes later, made the bed, and left without another word. My colleague also found that the radiators in his room would not stay on, and he spent a cold night in bed. This is all a bit strange and not very welcoming. Even when letting us into the car parking space George did nothing at all to show me where the one space in the car park was located, meaning I had to drive around looking for it while he stood outside the back door of the hotel. Once I'd found it he simply walked away, leaving me to locate the back door of a place I'd never been to before in the dark. Eventually we decided to go elsewhere. I hope Mama's Inn can turn things around and improve.
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