The Orchard Hotel & Restaurant

Since we arrived in Nottingham quite early, we called the staff to see if we could check in early. The staff was very accommodating and arranged a room for us to rest. The room was spacious, with a view of the campus outside, and the mattress was extremely comfortable. There was also free parking. Overall, we were very satisfied.

The Orchard Hotel is a gem and a lovely hotel, with a grand feel to it. The staff are very pleasant and are well trained.  They serve well and are genuine in their care and attention to details The rooms are warm, comfortable and well-apportioned. The location is a little secluded and away from the city centre, but don't let that deter you.

We stay at the Orchard regularly to visit our son at uni, and have always enjoyed excellent customer service. But yesterdays visit was disappointing on several levels. We had been put in Hugh Stuart Hall, presumably as a result of the hotel being full of with a conference. The pictures online showed a plush suite with a four poster bed, but the reality was a dull, dated suite with curtains that didn’t fully shut and half an inch of gap around every side of the flimsy door. None of this posed much of an issue when it was still light and we weren’t trying to sleep. But come 10.40pm after returning from our evening, we found the fire alarm panel ringing with an error message & accompanying noise. I rang reception who assured me that they’d send someone to sort it. Roll on 11pm and the noise (directly beneath our room) continued. Eventually we heard voices and three members of the security came to sort it. When checking out and handing the key back this morning the receptionist thought I’d be unhappy about not being in the main hotel; not waiting half an hour for someone to investigate a fault on a fire panel that could just as easily been an actual fire. I can’t really think of a more urgent situation.