The Stay Company, Whitefriars House

Great location, great facilities, lovely studio, would absolutely stay again!

The mattress was very old and in poor condition. We couldn't sleep without feeling the bed springs. Also, the center of the bed had collapsed due to wear and tear. The sofa in the living room was in a similar state—both old and dirty, with a sunken middle. It was completely uncomfortable and definitely not worth the money. We had stayed here before and had been satisfied, but it's clearly lost its former comfort. We will absolutely not stay here again. Additionally, the room was truly dirty. There were hairs stuck to the bathroom tiles, and the sink and toilet looked unclean—as if no proper cleaning had been done. There were toothbrushes belonging to other guests in the bathroom drawer, and used earplugs in the bedside table. The room was far from clean. On top of everything, they charge a £150 deposit under the name of a “damage fee,” and even though we caused no damage whatsoever, they deducted £30 just because we checked out 20 minutes late. We had informed them that we had a meeting in the morning and were delayed due to traffic, yet they still charged us. The staff member named Sara from customer service was also extremely rude. This place is uncomfortable, dirty, and offers terrible service. Do not waste your money—stay elsewhere.

Centrally located. Nice and spacious, clean and warm. Nice touch was the coffee, milk and cereals provided for arrival. Only drawback was we hadn’t realised the hot water boiler was switched off until late in the evening, took awhile to warm up so cold shower that night. Would use again and recommend to anyone.