Apartments at Number 82 the Unthank

Bathroom door doesn’t close, and bathroom light switch doesn’t work, shower head lets out 6 strands of water, towels were stained, room was noisy through the night with flapping airvent. Facilities are good if you wish to cook and do some washing. Tired decor

Bed was so comfortable. Room spotless. Concierge, Ashlyn, was a delight, so helpful. Lovely stay. Rooms are large with a well equipped kitchen, sorry we were only staying the one night. Easy walk to city centre. Can be a little confusing to access rooms if you arrive when concierge have left for the evening and you haven't already collected your keys!

There is a sign up outside Number 82 which says "A devilishly good night's sleep", however nothing could be further from the truth. The Pear Tree pub across the road and their clientele provide a very noisy interference which lasts until 2am (due to their late licence). The road outside the hotel contains a manhole cover that makes a noise for each vehicle that drives over it. The pedestrian crossing lights flash all night and the curtains fail to keep the flashing out of the room. The hotel consisting of apartment rooms is somehow managed remotely, therefore keys are obtained via a code from a key safe, and any questions are only dealt with by phone. Our first issue concerned a broken window mechanism, preventing it from closing and after reporting this someone rang back to allow us to check in to a different room. Unfortunately the second room had a broken toilet. Once the chain was pulled for the first time, (it had an overhead cistern), the water did not stop running but couldn't be flushed again. This was reported at 6pm, 7.30pm, 8.30pm and 9.30pm, with no response other than "your problem has been logged on the system and I am waiting for feedback". No amount of "can I speak to your supervisor/boss" or suggestions about getting an emergency plumber out, or changing the room bore any result. After the 4th attempt, I remembered that the person providing the second room earlier had rung back from a different number, and once reached, this person did indeed provide us the facility for changing rooms for a second time. There were other issues concerning cleanliness and the heating not working in the second room, all in all a most unpleasant stay that I do not intend to repeat

We stayed here and visited the Norwich arts centre,just 10 minutes walk away. The apartment was lovely,fitted to a high standard with a very large bed,surprisingly well equipped kitchen and a beautiful walk in shower,bathroom.We would love to visit here again and try one of the other lovely apartments.Being self contained without any communal areas suited us just fine,with our own entry and automated key retrieval and return. There are cheaper stopovers in the area but not like this!

I have to say that it wasn’t a pleasant stay at all. Firstly my understanding was that I’d booked a ground floor appartment with a bath but instead I was on the first floor with no bath. Contacted someone my first evening with regard to this and they stated they’d look into the bookings the next day and get back to me, I didn’t hear anything back. My first morning I was awoken at 6am by the fire alarm, I went outside as you would and there was no one to be seen anywhere, the fire alarm persisted for an hour. That evening I was then cooking and using the oven which produced a minimal amount of smoke as ovens do if not been used for a while or not spotless, I tried to put the extractor fan on but this didn’t work, subsequently I then apparently set the alarm off as a result. I went outside again and there were people this time but only people staying in the apartments. Luckily a gentleman knew what to do to turn the alarm off (someone else staying in the apartments) and he said the fire alarm goes off all the time! After flushing the toilet there was just a contact gush of water as it wasn’t recognising when the cistern was full so had to tie up the chain in a certain way to prevent this from flowing all night. There wasn’t a single shelf in the bathroom so had to put everything, toothbrush, toiletries etc on the floor. The fridge door was faulty so didn’t close properly. Tried to open the bigger window but it felt like the whole pane of glass was going to fall out. I was booked in to stay for 3 nights but for all the reasons listed left early and didn’t stay the third night.

Blown away by the experience at this place, was cheaper than nearby hotels and was a full apartment. Very clean and tidy and a bit posh with a freestanding bath in the middle of the room! A few pubs across the road too - had the best burger and chips at the William and Florence pub.