Norwich City Centre (Duke St)

還行吧，喜歡早餐

Premier Plus room was lovely with excellent bathroom, coffee pod machine and great bed with extra pillows. The staff were friendly and helpful and went above and beyond. The hotel was situated perfectly for our theatre trip and the meal deal made everything easy.

I unfortunately had a very poor experience at this Premier Inn. We booked it for a night out in Norwich for my girlfriend’s birthday, however it wasn’t the stay we’d hoped for. When we arrived to our hotel room (room 216), we found the toilet unflushed from the previous person and a bug in the bed. When it came to sleeping it was a terrible nights sleep, far from the ‘good night sleep guaranteed’ promise. The room was boiling, no air-con and just a simple fan to compensate. The older lady at reception was really nice when we checked in, however when we checked out we were greeted with a glare from someone else.

The room and facilities were good, as expected. My evening meal was very good, and I was not made to feel awkward as an older woman dining alone. But the best bit was the staff: the four I met were memorably lovely, a good team, and there must be an award for staff like that!

After dropping my daughter off I was in the unfortunate position of my car refusing to start. Had to call RAC then informed Reception. They were brilliant offering tea water and chips - i am diabetic so needed it! I wasn't a guest but as a woman alone I was safe. They went above and beyond in checking I was ok. As RAC callout ventured to 10pm til midnight I had to stay the night. But best customer service ever by Kyra and Peter. Gold standard.

My son and I visited the Duke Street Premier inn as a birthday treat for him to do some shopping in the city. Our first visit to this Premier Inn, and we chose it for its location so close to the shops ( I stayed recently at the PI Nelson which was not up to the usual PI standard sadly). We received a lovely welcome, and our room on the first floor was clean and well maintained. The beds were comfy, as always in a PI, there was a fan and heater in the room also which was a good touch, the fan came in handy as the room was quite warm for me. We had dinner and breakfast at the hotel, both meals were good, again lovely friendly service from all the staff. Can't fault it in any way and would happily return. We parked in the St Andrews multi story, literally next door, found a space straight away when we arrived just before 5pm on a Friday, left around midday Saturday and it cost £17.