Quality Inn & Suites Northampton - Amherst

This place is an absolute misrepresentation of the word “quality.” First and foremost, it’s falsely advertised as a hotel when, in reality, it’s a RUNDOWN MOTEL. Pictures are not what it is in reality so much that when we arrived we were checking the address in disbelief 🫢 that there it was our “hotel” for the price ! I wouldn’t mind staying in a motel, but not for nearly $783.13 for 2 nights—and certainly not without being informed in advance. DIRTY! The property is in disrepair and looks like a rush job to cover up years of neglect. Some areas are just painted over dirt and bugs, which is clear from the pictures showing how filthy and broken everything is. There’s ZERO SECURITY —anyone can easily open the doors—and there’s no soundproofing. You can hear people yelling, screaming, playing music, and laughing all night long. This is not a place for families. As for the “continental breakfast,” it was by far the worst I’ve ever seen. They couldn’t even manage coffee or hand soap in our room :) There was no place in the bathroom to put your belongings, and the room had two beds and a single nightstand—which wasn’t even a real nightstand. The armchair was completely broken. Overall, this place is a disaster, and it’s outrageous to charge such a price for what is essentially a run-down, unsafe motel. Be aware, customer ! You deserve better than that considering the price tag !

The room is convenient to the highway access and Lovely Downtown Northampton. It’s just a little tricky getting in the lot by the traffic circle. These front desk Representatives were very accommodating! I had some special requests and they went above and beyond for me and my brother. The breakfast was very good and the al day fresh coffee was a nice plus late in the day. The water or juice to go was a nice surprise for guests to grab and go with another type of beverage as well. The room was able to be upgraded at the last minute. Thank you. It was a Great room with all the comforts of home. It was big, clean and bright. Thank you Hayden and Adam!

I booked this hotel on a week's notice after my travel plans shifted from being able to stay with someone for the entire week to having to get a hotel for a night because my friend had to work and wasn't able to pick me up right away. This place is convenient off I-91, but within reasonable walking distance into downtown Northampton. I really had a pleasant check-in experience getting in around 7 o'clock at night and plenty of amenities being connected with the sister Fairfield Inn, including a great pool and fitness center. My stay was pleasant, and everyone at the hotel was very friendly and accommodating to all of my requests and questions as the night went on, including holding my luggage while I went into town for the day and waited for my friend to pick me up after check-in time. The room was wonderful and you wouldn't be able to tell it was close to 91 and a busy roundabout, and the all-HD channel lineup was definitely the clincher for me (I came in early to town specifically to catch my shows on that night), along with reasonably speedy wi-fi and the ability to use my Roku on the hotel's network for YouTube and Netflix. About the only complaints I would have are pretty much personal; the bed was a bit firmer than I'm used to. But that's a personal thing and easily rectified with a couple extra blankets for next time. The other thing is distance from the city's restaurant *****, but they can't help their location and Northampton has bountiful delivery options. All in all, I would definitely stay here again when I'm in the area; friendly people, and an overall great stay.

NO 🛜 Internet at this place (you might get it for 20 minutes then you’re kicked off) this hotel is by far the WORST if you need internet services so be very AWARE of this when booking….. there is no pool, no internet service, no washer/dryer. The breakfast is okay definitely not a 10 the eggs are not real not a good or even healthy selection

I made a reservation on 12/22/23. For this past weekend as it was graduation for my daughter at U Mass. Reservation was accepted. On April 1 the hotel called me and stated I must pay now if I wanted to stay on the dates I had reserved. I paid as requested and my card was charged. Three weeks before I was to arrive I was called by the hotel to tell me that due to government contract I might not have a room. That I might have to look elsewhere. There was no hotel in this late of a date for that weekend. I told the Quality Inn no I would not look elsewhere and that the room was reserved in 2023, I paid over a month early. Four days before I was to arrive I received a confirmation notice from another Hotel 10 miles away saying I was staying there, that it was booked for me by the Quality Inn. I called Quality Inn and management told me I was lucky to have any room at all. I will never spend one penny with Quality Inn or Choice Hotels in my lifetime. They treat customers like crap.

Once a year I stay at the Quality Inn for business. The pool has been “closed for maintenance “ for almost two years. This facility has no workout room. The elevator is down for maintenance if you need one. The whole facility has been under going a remodel for almost two years. If you choose a non suit room you will find the rooms loud and rustic in furnishings and fixtures. The suits are generally quiet and worth the extra money if you value quiet and don’t want to hear your neighbors. I go here because the suits are a very reasonable price but it’s not as updated as other options that are near this location. The staff has always been friendly but they always have issues with the card readers for your room and the internet connection is lack luster as far as strength of signal. If you have high expectations this is not the place for you… If you want a decent place to sleep choose the suit rooms.

I am very pleased with my stay here at the Quality Inn of Northampton, MA. Check-in was very efficient, and the staff member at the Front Desk was very informative about the different amenities at the Hotel. The Front Desk staff were helpful throughout the stay bringing any needed extra toiletries or utensils. The room was really clean and quiet.

Customer service was excellent - greeted at door - offered snacks and beverages- given room on lower level for my mom - Cassandra was a pleasure to work with- unfortunately the phone on the room had a lot of loud static and hard to hear with- and the price for the night was quite high - I did get a 10 percent discount from either my AARP, AAA OR Choice membership so that was nice.

I especially chose this hotel because it had a pool and an exercise room. However, the pool was closed for maintenance. It looked like the pool had not been used for a long time, because there were things floating in it. The exercise room was also closed. In fact, there was no exercise equipment in the exercise room, so it looked like it had been closed for a while. The hotel should not advertise that it has a pool and an exercise room if both of these places are closed. The elevator nearest to my room was out of order, so I had to take the stairs. Luckily, I did not have much luggage. The room itself was clean and adequate. However, no one ever cleaned the room, even though I stayed in the hotel for three nights. I was surprised that this was a motel where each hotel guest enters their room from the outside. I usually prefer hotels where hotel guests have to walk through the lobby to reach their rooms, because I think they are safer. The hotel was being renovated while I was there. This is a good thing since the hotel looks shabby and needs renovation. Hardly anyone was staying in the hotel while I was there. One day, I was the only guest at breakfast. The free breakfast was okay, but the fruit available consisted of a bowl of apples. On one of the mornings, there was no fruit at all. At least, the staff was very nice and friendly. I would not recommend this hotel.