54 McLaren St, North Sydney, New South Wales, 2060, AustraliaVis hoteloplysninger
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1 nat
Gæsteanmeldelser
4.4/5
Meget god
53 anmeldelse
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Bekræftede anmeldelser
Placering4.4
Faciliteter4.2
Service4.5
Renlighed4.6
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Alle anmeldelser(53)
Positive anmeldelser(30)
Anmeldelser med billeder/video(8)
Negative anmeldelser(2)
Anonym bruger
Executive-værelse med kingsize-seng
Overnattede i aug. 2024
Forretningsrejsende
2 anmeldelse
4.0/5
Meget god
Slået op den 25. aug. 2024
Since its renovations this hotel now feels very slick and stylish. The rooms look great with its modern look, while still giving off warm and welcoming vibes. Beds are comfortable, and newly renovated bathrooms look great.
Unfortunately, all of this aesthetic appeal is let down somewhat by the staff. I was barely greeted or acknowledged by the reception staff, and I was made to feel like I was interrupting them. There was no offer of help for my luggage or even recognition that someone with 2 large suitcases (and a child) would need assistance.
The rooms no longer have phones inside them. Rather, the phone number to reception was provided during check-in. This normally wouldn't be an issue, however it seems like they just don't like answering their phone. I tested this theory myself by going into the lobby and calling the reception. Neither staff were attending to guests, and yet I can very plainly see the phone flashing and being ignored.
I loved the decor and stylish touches of this new-look Rydges. Sadly, my most memorable experience from this hotel was rolling the hotel baggage cart to my room by myself to take down my luggage.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you appreciated the modern and stylish renovations of our hotel, as well as the comfort and aesthetic appeal of our rooms and bathrooms.However, We are truly sorry to learn that your experience with our staff did not meet your expectations. It is disappointing to hear that you felt overlooked and that you did not receive the level of service we strive to provide. This is certainly not reflective of our standards, and we deeply regret that we did not offer the assistance you needed during your stay.Your feedback about the phone system and the lack of responsiveness from our reception team is concerning. We are currently reviewing our procedures to ensure that such issues are addressed promptly. Your experience will be shared with our management team to reinforce our commitment to exceptional service and to improve our responsiveness to guest needs.Please accept our sincere apologies for the inconvenience you encountered. We genuinely value your input and hope to have the opportunity to welcome you back in the future, where we aim to provide you with a more memorable and positive experience.Sincerely,Rydges North Sydney Management
Gæstebruger
Altan King Size Seng Værelse
Overnattede i jul. 2024
Forretningsrejsende
1 anmeldelse
3.0/5
Slået op den 8. jul. 2024
The hotel itself was good , what wasn’t great was being woken up by 5 false fire alarms. Starting at 7am. All of which were followed by an even louder announcement.
Oversæt
Svar fra overnatningssted: Dear GuestThank you for taking the time to share your recent experience at our hotel. We sincerely apologize for the disruption caused by the false fire alarms during your stay.We understand how frustrating it must have been to be woken up repeatedly by these alarms, especially early in the morning. Please know that the safety and comfort of our guests are our top priorities, and while false alarms are rare, we take them very seriously. Our team is investigating the root cause of these incidents to prevent them from happening in the future.We appreciate your understanding and patience during this unexpected situation. Should your plans bring you back to Rydges North Sydney, we would welcome the opportunity to provide you with a much-improved experience.Warm regards,Rydges North Sydney Management
GraceeeeeN
Suite med 1 soveværelse og balkon
Overnattede i okt. 2024
Rejs med venner
1 anmeldelse
4.5/5
Fantastisk
Slået op den 24. okt. 2024
Newly renovated ! Beautiful and next to metro
Oversæt
Rohitthind
Executive-værelse med kingsize-seng
Overnattede i jul. 2024
Par
2 anmeldelse
5.0/5
Enestående
Slået op den 17. jul. 2024
Outstanding
Oversæt
Svar fra overnatningssted: Dear Rohit, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rydges North Sydney Management
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rydges North Sydney Management
Gæstebruger
To-værelses balkonsuite
Overnattede i jul. 2024
Forretningsrejsende
91 anmeldelse
4.0/5
Meget god
Slået op den 30. jul. 2024
Phòng khá ok
Oversæt
Svar fra overnatningssted: Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rydges North Sydney Management