Mercure Serpong Alam Sutera

Mercure Serpong Alam Sutera anmeldelser

Mercure Serpong Alam Sutera

Jl Alam Sutera Boulevard Kav23, Serpong Sub-District, Pakulonan, North Serpong, South Tangerang City, Banten, 15325, IndonesiaVis hoteloplysninger
Mercure Serpong Alam Sutera
Mercure Serpong Alam SuteraMercure Serpong Alam SuteraMercure Serpong Alam Sutera
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Gæsteanmeldelser

4.3/5
Meget god
137 anmeldelse
Bekræftede anmeldelser
Placering4.5
Faciliteter4.0
Service4.3
Renlighed4.3
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Alle anmeldelser(137)
Positive anmeldelser(134)
Anmeldelser med billeder/video(27)
Fantastisk ophold!(15)
Venligt personale(10)
I nærheden af shoppingområde(9)
Praktisk for shopping(8)
Stilfuldt miljø(6)
Negative anmeldelser(3)
18169363
Superior-værelse med queensize-seng
Overnattede i jul. 2024
Familie
46 anmeldelse
3.2/5
Slået op den 11. aug. 2024
Very unfriendly reception, I arrive hotel at 12:30, even room are ready, but ask to wait till 2 pm, after long complain then give me the room. When I call operator/reception from room, there are no answer all the times, service really bad.
Oversæt
Svar fra overnatningssted: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for choosing our hotel as your residence in Alam Sutera, especially for taking the time to share your review with us.I apologize for the difficulties you encountered in reaching our reception during your stay. Our goal is to provide prompt and attentive service, and I regret that we did not meet those expectations in this instance.I will be addressing this issue with our team to ensure that communication lines are improved for all our guests. For your information our official check-in time is starting at 2 PM. However, I’m pleased to hear that our team was able to accommodate you with an early check-in as a gesture of goodwill.Your feedback is invaluable in helping us enhance our service quality.We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Our best regards,Jessica UekermannGeneral Manager
DanielC.
Privilege-værelse(queensize-seng)
Overnattede i dec. 2024
Forretningsrejsende
3 anmeldelse
3.7/5
Slået op den 27. jan. 2025
Shower water was too weak, coffee machine provided, but wasn't hot enough for espresso. except for it's location, I don't find them value for the money.
Oversæt
Claypot_Ham
Superior-værelse med queensize-seng
Overnattede i nov. 2024
Forretningsrejsende
6 anmeldelse
3.2/5
Slået op den 13. dec. 2024
The location was great, lots of restaurants nearby and the Living Mall right opposite… pretty much that’s it! The hotel itself was however very disappointing, rather old and the room has a very mouldy musky smell. Despite me spraying perfume around the room , the musky smell was still overwhelmingly. Breakfast was terrible too, very limited options for me as a foreigner. Also food doesn’t look fresh. Even the coffee machine made coffee that was not hot and taste terrible, I took a sip and didn’t want it anymore. It’s so bad that I ordered grab coffee and had cup noodles for breakfast.
Oversæt
Svar fra overnatningssted: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you found our location convenient, with easy access to nearby restaurants and the Living Mall.However, we sincerely apologize for the shortcomings you experienced during your stay. Please accept our deepest apologies for the issues with the room’s condition and the musty odor. We take cleanliness and guest comfort very seriously, and we will immediately address these concerns with our housekeeping and maintenance teams to ensure this is rectified.We also regret that our breakfast offerings did not meet your expectations. We understand how important it is for our international guests to have a variety of fresh and appealing choices, and we will certainly review and enhance our breakfast menu to ensure a more enjoyable and diverse experience moving forward. Furthermore, we are sorry to hear that the coffee quality did not meet the standard you anticipated, and we will ensure that this matter is addressed.Please know that your comments are essential for us to improve, and we truly appreciate your insights. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Thank you and best regards,Jessica UekermannGeneral Manager
WinfredTai
Privilege-værelse(queensize-seng)
Overnattede i nov. 2024
Forretningsrejsende
3 anmeldelse
4.0/5
Meget god
Slået op den 10. dec. 2024
A good environment and friendly staff for business solo travelers. However, you may need to queue when checking in, checking out, or providing feedback to the staff, as there is only one counter servicing at all times
Oversæt
Vince 931
Privilege-værelse(queensize-seng)
Overnattede i jan. 2025
Forretningsrejsende
8 anmeldelse
3.7/5
Slået op den 21. feb. 2025
Conveniently located near shopping mall and restaurants.
Oversæt
George Yew
Superior-værelse med queensize-seng
Overnattede i jun. 2024
Forretningsrejsende
8 anmeldelse
4.5/5
Fantastisk
Slået op den 27. jul. 2024
Good location, beside a mall with lots of food options. But food in hotel is subpar, cold food
Oversæt
THITINUN
Superior-værelse med queensize-seng
Overnattede i jun. 2024
Forretningsrejsende
120 anmeldelse
3.7/5
Slået op den 15. jul. 2024
I like this hotel. The facilities, location and staff, there are good.
Oversæt
Svar fra overnatningssted: Dear Thitinun,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager
Gæstebruger
Superior Queen Size Seng Værelse med pooludsigt
Overnattede i maj 2024
Solorejsende
6 anmeldelse
4.0/5
Meget god
Slået op den 12. sep. 2024
If you are looking for a stay in alam sutera, mercure is a good choice.
Oversæt
Svar fra overnatningssted: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review.Thank you for your kind recommendation! We're delighted to hear that you consider Mercure Serpong Alam Sutera a good choice for your stay. We strive to provide an exceptional experience for all our guests, and we look forward to welcoming you back in the future.Thank you and best regards,Jessica UekermannGeneral Manager
Gæstebruger
Superior-værelse med to enkeltsenge
Overnattede i sep. 2023
Par
5 anmeldelse
5.0/5
Enestående
Slået op den 28. okt. 2023
The service and check in was excellent, breakfast was good too 😀
Oversæt
Kim Lun Kuan
Superior-værelse med queensize-seng
Overnattede i sep. 2023
Forretningsrejsende
88 anmeldelse
5.0/5
Enestående
Slået op den 15. okt. 2023
Waiter very good service with alway smile. Good location.
Oversæt
vlnciantoni
Superior-værelse med to enkeltsenge
Overnattede i nov. 2024
Forretningsrejsende
16 anmeldelse
5.0/5
Enestående
Slået op den 13. jan. 2025
everything is good 👍🏻👍🏻👍🏻
Oversæt
Svar fra overnatningssted: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for your feedback! We're so happy to hear that everything was to your satisfaction. It’s always a pleasure to know our guests had an enjoyable stay.We look forward to welcoming you back in the future!Thank you and best regards,Jessica UekermannGeneral Manager
Gæstebruger
Superior-værelse med queensize-seng
Overnattede i jul. 2024
Forretningsrejsende
28 anmeldelse
5.0/5
Enestående
Slået op den 12. aug. 2024
Near to the living world and Convenient
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager
Yonto DY
Superior-værelse med queensize-seng
Overnattede i okt. 2023
Solorejsende
28 anmeldelse
4.7/5
Vidunderligt
Slået op den 28. nov. 2023
Second time staying here and I’ve enjoyed my stay. The only issue this time was a lack of hot water and a little. It dirty… but I’ll be sure to return because the service and location are ideal
Oversæt
carolineangela
Superior-værelse med queensize-seng
Overnattede i okt. 2023
Rejs med venner
8 anmeldelse
5.0/5
Enestående
Slået op den 19. nov. 2023
This is my first time staying in mercure, and I want to come back again. Thank you mercure!
Oversæt
Gæstebruger
Superior-værelse med queensize-seng
Overnattede i apr. 2024
Par
2 anmeldelse
5.0/5
Enestående
Slået op den 12. maj 2024
Always loved me cute hotel when I’m traveling
Oversæt
Svar fra overnatningssted: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager