Burleigh Falls Inn

Oh my....dropped in for a pint and snack. Ordered two pints and a shrimp cocktail. Six chewy room temp shrimp (I suspect either frozen or overcooked and then stored). Total bill came to over $40. Nice spot but won't be back to eat. Drove into Lakefield and sat down to a full meal comprised of two orders of gorgeous pulled chicken tacos, homemade soup and two pints. $70.

Communications with the hotel via phone calls and emails was very pleasant and informative regarding booking a reservation. Check in was incredibly easy, the room was really lovely with wood stove, spa bath and large balcony with beautiful views. Breakfast was delicious. Would definitely recommend and return.

Just had lunch there today 9/06..it was sooo much better than two months ago..not sure what they did but the bacon cheese burger was excellent..and the French fries were the best I've tasted!@!..my wife beef brisket sandwich was also excellent...very enjoyable and good value...well done..I'll be back

We stayed over night and ate in the restaurant for both dinner and breakfast. The staff were friendly and the food was not bad, I would say there was excess garnish like the over use of balsamic vinegar at dinner and pea shoots at breakfast, the food would benefit from losing these extra garnishes. Overall the stay was pleasant and the accommodation was clean and very nicely furnished compared to other establishments in the area.

Four of us visited in late March for a test, to possibly book to bring our Motorcycle friends down for a ride in June. We were greeted and felt welcome and wanted. So we booked for 17 of us. The accommodations, food (for the most part) and the entertainment YukYuks was wonderful. Communication between the manager and staff with us, made us feel very unwelcome, once we are all settled into our rooms and they had rec'd our money for the nights stay. Management was always right every time we made a comment or concern. This is the way it is, take it or leave it was their response. No drink order was taken or allowed pre dinner service (yes I said allowed) when the server brought the starters. We were not made aware that it was going to be a set menu (5 options only and no variations). Server was very short and almost rude when speaking with us. There was no communication on the meal being a set value of $35 pp desert was extra, as this was not the case when we visited back in March. Asking for things to go with our meals that was included was like we were asking for the moon. And then when it was finally brought to our table we had already finished eating. As we were the first to book for the comedy event as the manager had to still confirm they were set to come we figured we would have good seats. Our dining area was nice but they gave us the most uncomfortable plastic chairs at dinner. Moving over the the other side for the show we thought we could sit somewhere with nicer seating. NOPE silly us.... they had given us back of the bus table with again plastic seats. OMG! are you kidding me what a joke. When we complained she offered us our money back for the show if we didn't want to stay so half of us opted out of the show. Those of us that stayed, two from our group exchanged their chairs for the others as they had back issues. Later when the manager was seating the other guest ( family) she walked by and noticed two chairs had been exchange and gave us the "looks could kill" as if we had committed the worst crime ever! I never knew people who rode very expensive Harley Davidson bikes for recreation that our money was not as good as those that owned expensive cottages in the area etc. It's very disappointing, that the service did a 180 from what we experienced in March ! They lost out in 17 people staying for breakfast the next morning as our group was so done with their lack of accountability, guess they apparently don't need our business that much. Social media helps spread our experience and I hope no one else has to go through what we all did. I also hope this reaches the owner of The Burleigh Falls Inn. and not just the manager as it will fall on deaf ears.

Looks like a beautiful place to stay, unfortunately no luck making a reservation. Owner was quite rude and condescending on the phone once I was finally able to get ahold of her. A genuine apology and not making a potential guest feel like an inconvenience, goes a long way.