Gæstebruger
6. juni 2023
Four of us visited in late March for a test, to possibly book to bring our Motorcycle friends down for a ride in June. We were greeted and felt welcome and wanted. So we booked for 17 of us. The accommodations, food (for the most part) and the entertainment YukYuks was wonderful. Communication between the manager and staff with us, made us feel very unwelcome, once we are all settled into our rooms and they had rec'd our money for the nights stay. Management was always right every time we made a comment or concern. This is the way it is, take it or leave it was their response. No drink order was taken or allowed pre dinner service (yes I said allowed) when the server brought the starters. We were not made aware that it was going to be a set menu (5 options only and no variations). Server was very short and almost rude when speaking with us. There was no communication on the meal being a set value of $35 pp desert was extra, as this was not the case when we visited back in March. Asking for things to go with our meals that was included was like we were asking for the moon. And then when it was finally brought to our table we had already finished eating. As we were the first to book for the comedy event as the manager had to still confirm they were set to come we figured we would have good seats. Our dining area was nice but they gave us the most uncomfortable plastic chairs at dinner. Moving over the the other side for the show we thought we could sit somewhere with nicer seating. NOPE silly us.... they had given us back of the bus table with again plastic seats. OMG! are you kidding me what a joke. When we complained she offered us our money back for the show if we didn't want to stay so half of us opted out of the show. Those of us that stayed, two from our group exchanged their chairs for the others as they had back issues. Later when the manager was seating the other guest ( family) she walked by and noticed two chairs had been exchange and gave us the "looks could kill" as if we had committed the worst crime ever! I never knew people who rode very expensive Harley Davidson bikes for recreation that our money was not as good as those that owned expensive cottages in the area etc. It's very disappointing, that the service did a 180 from what we experienced in March ! They lost out in 17 people staying for breakfast the next morning as our group was so done with their lack of accountability, guess they apparently don't need our business that much. Social media helps spread our experience and I hope no one else has to go through what we all did. I also hope this reaches the owner of The Burleigh Falls Inn. and not just the manager as it will fall on deaf ears.
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