Favehotel Kelapa Gading

First of all I must commend the hotel for the excellent level of service and making sure that the customers are satisfied, this is the primary factor in the service and hospitality industry. At first we got a room that wasn't very good as there was a bad smell coming from the bed. After complaining at the front desk they promptly upgraded us to a better room without any issues. The room is well furnished with all the necessary amenities including kettle, hair dryer, hot shower, and so on. Next day in the morning we got our breakfast for 80.000/person and it was pretty good.

Good location and cozy place. Services could be better however overall ok

we stayed there because we were too tired and need somewhere to sleep. basically can accommodate our need but other than that, needs a lot of improvement

Good location. Services were ok, in consideration of the price.

Location is great in the heart of Kelapa Gading. Very near to the MKG and also LRT. Many food choices around. This is a business hotel, so facilities are limited but enough for our stay. Service is great, we checked in with a big group and check in process are swift and seamless; and our request to be put into the same floor was arranged before check-in. Room cards are ready waiting for us.

GM ia very efficient and proactive.