DoubleTree by Hilton Jakarta Kemayoran billeder

Svar fra overnatningssted: Dear Sir,Thank you for taking the time to share your feedback. We deeply regret hearing about your experience during your stay with us and sincerely apologize for the inconvenience caused.We understand how upsetting it must have been to deal with the water leak in your bathroom and its impact on your belongings. This is not the level of service we aim to provide, and we are truly sorry for not addressing the issue in a timely and satisfactory manner. Please rest assured that your concerns about our response and the handling of your situation have been taken very seriously.Our team strives to ensure every guest feels valued, and we are disappointed to hear that you felt otherwise. Your feedback is crucial for us to identify areas where we fell short and make improvements to prevent similar situations in the future.We would like to discuss your experience further and find a way to make amends. Please feel free to reach out to us directly at +62 21 2956 8800. Your comfort and satisfaction are important to us, and we would appreciate the opportunity to regain your trust.Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.Regards,DoubleTree by Hilton Jakarta Kemayoran