Harold L
14. november 2023
One night stay, clean and pleasant accommodations, staff kind and helpful, except for the gentleman handling the desk on Sunday morning.. he was abrupt with my wife as she announced our arrival for our 8:15a breakfast reservation, at 8:12a, asserting we should go to the parlor and wait to be called, more his tone and body language that was surprising .. breakfast waitperson kindly said she understood but that was just his general demeanor … breakfast was well prepared and enjoyable, though meager in portion and selection … a final note, apparently someone in the kitchen created a problem that set off the fire alarm just before 6:30a… no staff were present to assist, guide, or aid hotel guests… soo, no one was afforded any chance to sleep beyond that event … management did not even acknowledge the event as the guests began to circulate later in the morning …. maybe it is unrealistic, but I think it would have been a courtesy to provide coffee and perhaps a selection of pastry to the guests rousted from their slumber by the kitchen generated alarm/event … the Cranmore is a nicely appointed and maintained old inn, but overall, the amenities are somewhat sparse, management interaction with guests leaves space for considerable improvement …. hotel staff, however, were most kind and pleasing to deal with … overall, relative to the $300+ nightly rate for our stay, near a premium rate, I believe, I have to rate the Cranmore Inn as very average… not worth the rates … spend your dollars and nights elsewhere
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