Gæstebruger
14. januar 2023
I had an early flight at ORF so the Residence Inn fit the bill for location and as a Platinum member of Marriott it seemed like a no-brainer. I made a booking using points and thought I was all set. When I checked in I asked for a room with a walk-in shower, an option which is clearly depicted on the hotel's web site as "shower only," but the reception staff seemed confused by my request. However, after some searching on their computer they said they had found such a room. So off I went, but then discovered they had booked me in a handicapped-accessible room on the first floor, next to an elevator. My profile clearly indicates my preference for high floors and rooms away from elevators, so back to the front desk and I ended up on the 4th floor in a standard room. The room appeared clean, but had so many issues. There were no toiletries in the bathroom, save for two wafer-sized bars of soap. At first I thought it might be a Eco-friendly way of reducing plastic waste, but it was obviously an oversight. The same goes for water bottles, which should have been in the room. Then there was the kitchen area. The dishwasher was full of dirty dishes and the coffee maker still had a used filter in it and the carafe was full of old coffee. How does something this obvious get over looked by housekeeping? The bed had nice linens and a comfy mattress, but a quick glance under the bed revealed an empty "cocktail in a can." I guess it could have been worse. I submitted my observations to the front desk when I checked out and filled out a survey from Marriott detailing the housekeeping issues and received a prompt reply from management, so hopefully they will take corrective action.
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