Wolngarin Holiday Resort Noosa

Great tidy unit and easy communication for check in etc. Good location, we had everything we needed in the apartment

This review is in relation to a Unit (Unit 25) we stayed in for a week in July 2024. The resort itself is in a great location, next to the river and well connected to everything you need. There's a decent pool and outside kitchen and in fairness to the managers they helped where they could but due to the ownership model there's a problem with this unit and maybe others. When we booked the media used by the resorts shows clean, well equipped and modern looking apartments. The advert at no point mentions standard or budget accommodation and there is no option given to choose or select a different price . We were aware from reading an earlier trip advisor review from 2023 that one unit did have problems - so we rang a head of time to ensure we weren't allocated this unit. This made no difference and so that Unit we were allocated had; - Cocroaches in the kitchen and bathroom. - Extensive Mould in the curtains. - Two rusty outdoor chairs around a rusty table. The manager told us the others were so bad they had to be removed for safety reasons. - One aircon unit to heat and cool that was positioned at the top of the stairs rendering it useless for down stairs. The unit was visibly filthy - blowing out dust and dirt and possibly mould. - No washing machine as listed in the advert - but a clothes dryer in one of the bedrooms - Damaged lights, ironing board, damaged ( bathroom) exhaust fan, damaged curtains, damaged carpets, damaged bedroom and living room tables, damaged walls and damaged settee. - The whole apartment was shabby with marks on walls and a desperate need for a deep clean/repaint. The windows were rusted to the point of being almost impossible to open and closed. When we raised these issues to the manager, their initial response was to suggest we find alternative accommodation. This wasn't practical, not only because there was a low vacancy rate in Noosa that week due to it being the school holidays, but we had ordered a Coles Delivery - ahead of our trip and this had already been delivered. It was clear from speaking to the managers - they were aware of all of the problems / poor standard accommodation, but were powerless to address the issues as the apartments are privately owned and maintenance budgets are negotiated with the management team. They stated they are aware of the issues, have raised them with the owner of unit 25 who has refused to increase the maintenance budget to provide for reasonable maintenance. When we raised that Unit 25 should be removed from availability until it meets the standard of other apartments, this was declined. When we raised the inaccurate advert information and to change the profile to show the difference and prices for 'standard' and 'budget' but this was also declined. If you are booking at the location please ensure that you have it in writing that you will not be in Unit 25 until it is dramatically improved.

Everything was good except the clothes washing machine wouldn't turn on so we used one in the unit my son and Anushia were using.