Las Rias Holiday Apartments

We stayed in Unit 3 and it smelt unclean from the moment we walked in. The shutters were broken, the bed linen was so filthy we had to ask for it to be removed and cleaned. The internet kept buffering every 10-20 seconds when trying to watch a movie and it was continually dropping out. When we asked Lisa in reception, who I might add was rude and very unhelpful, she just said there was nothing they could do about it. The oven tray had residue food from previous guests which we also asked to be cleaned. Their idea of cleaning it was to place tin foil over it. We opened up the pull out range hood whilst cooking and the stench almost made me throw up, not to mention fat/oil was dripping off the mesh and onto the cooktop. There was no way you would use the BBQ. It was so bad the residue food on the BBQ racks had mould growing on it. The outdoor table and chairs are ready for the rubbish bin and we had to ask them to be cleaned as the chairs were so filthy you could not sit on them. The worst was the plastic sunlounge which when I sat on it, my derrière got caught in the sharp broken crack which was extremely painful and dangerous. We mentioned this to reception also, and asked for it to be replaced as it was definitely a safety issue, but again they could not do anything about it as it would have to be discussed with the Body Corporate. The next day after talking to reception again about the sunlounge I advised that I would be seeking advice from the Body Corporate, Workplace Health and Safety Act and Consumer Law, however, Lisa in reception response was “OK, fine.” Interestingly, when we arrived back at the apartments last night, all Sun loungers that were on the sand in front of the ground floor apartments had been removed and were sitting in an empty carpark space. However, they have not replaced them. Also not at all happy about the HUGE cockroaches crawling around the kitchen floors in the evening. For the price they are charging here you will find far superior accommodation at a better price.

Regrettably, my experience at this resort fell far short of our expectations, and we have been visiting Noose for over 10 years. I booked directly with Las Rias via their website due to their promise of private beach access and scenic river views, and ground floor apartments to suit my elderly parents. Despite booking 5 weeks in advance, I received an email notification just one day before our check in, which included the following paragraph. “Please be advised that due to floods and constant heavy rain Noosa & The Sunshine Coast have experienced this year, has unfortunately affected the beach at Las Rias and washed away the majority of sand.” When I asked how long ago this happened I was told 12-18 months ago, and I find it unacceptable, that we were not told at the time of booking, and then were given one day's notice of the lack of facilities. If they had been honest up front we would not have booked, and with the notice period, this left us no option to find alternative accommodation. The timescales of these floods was also evident that the “temporary crowd fencing” that is constructed, has grass overgrowing over the legs of which now looks like a “semi permanent” solution. When I reached out to express our disappointment, we were advised that we should have “called to confirm details before booking online” - despite booking direct via their website, and “not let it ruin our holiday”. While I understand the impact of such an event, I feel it is unfair that a resort can continue to take bookings with misleading promises after one year (goes against Australian Consumer Laws (ACL) (to make false or misleading representations about goods or services when supplying, offering to supply, or promoting those goods or services) - there are no warnings at the time of booking, and the website has not been updated to reflect the current situation. Throughout our stay, we communicated our concerns with the reception / management, hoping for some form of resolution or accountability for the inaccuracies on their website. Unfortunately, we received little remorse or a clear plan to address these issues, indicating to me they will continue to let the customer take the ownership for their inaccuracies and reap the rewards of providing accommodation at premium rates. In summary, our experience at this resort was marred by deceitful advertising and a lack of transparency. We advise potential guests to be cautious when considering this establishment. Which if in Noosa, you want beach access this is not the resort to stay at.