Anew Hotel Ocean Reef Zinkwazi

This place is a franchise so I was expecting way more, we travelled here off peak season in the middle of the month. Our needs were never accommodated from the beginning due to poor management and ridiculous rules. We asked to be upgraded to a sea view room because the hotel was empty they lied and said it’s full. I asked to be assisted organizing a romantic picnic on the beach, they offered assistance but made me wait a ridiculous amount of time so I left it out they were reluctant to help me all services require a huge wait time, even simple things. The staff were polite however and tried to help they were governed by unaccommodating rules. The access to the beach was the best part. The breakfast was also good. Will never return!

My stay at Ocean Reef was excellent, the staff was friendly, and the views are breathtaking. The food was great too!

The resort is beautiful in terms of the location, room size and view of the ocean and scenic drive from Durban. Access to the beach is super easy and the beach itself is heavenly. The resort is easy to get around and the two swimming pools are great for the kids and adults. However, the resort has many problems that need to be resolved urgently as these problems adversely impact a holiday makers basic need for rest and relaxation. There was power outages at least 5 times a day which is why there is a gas braai on the verandah of every unit. The shower has no pressure and the hot water is intermittent so my son had cold showers which wasn't too bad due to the summer heat. The service at the restaurant is the worst I have experienced and I suppose that's because there is only 5 people to attend to bartending and taking care of restaurant patrons, not to mention the power outages making certain menu items unavailable. The cleaners do not clean the rooms, they dont even use any detergents when cleaning, its superficial wiping and tidying up. All in all, the establishment is pretty because of the natural surroundings however I wont be returning or recommending this establishment.