Jerry_CN
30. april 2024
I recently stayed at Meitu hotel and overall, I found it to be in a nice location. During check-in, the staff was friendly and cooperative, ensuring a smooth start to my stay. However, my experience took a turn the next morning when there was a shift in staff behavior.
Despite having paid for breakfast for two people when booking, there was confusion when my wife arrived at 9:25 AM to collect the voucher. Initially, she was told that breakfast was not included, but when I provided proof of the booking, the narrative shifted to the breakfast being available only until 9:30 AM.
In my opinion, the staff's approach could have been more accommodating. Even if it was a matter of minutes, issuing the voucher upon arrival and allowing guests to decide whether to partake in breakfast would have been a more guest-friendly approach. It's not just about the breakfast itself, but also about the level of cooperation and understanding extended to hotel guests.
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