Kanaya Hotel Kinugawa

This amazing hotel is located in the heart of Kinugawa with views over the gorge and is a 15 minute drive to Nikko. On arrival there are staff to take your car and bags and to check you in which is a seamless experience. There is coffee and tea available on arrival while you wait. This occurs in a pleasant lounge overlooking the forested valley. Across from the lounge is a well appointed shop. We had room 212 for three nights which was a spacious room done in traditional Japanese style. Although plainly decorated it had a very authentic feel and design. The room had a nice balcony but this could not easily be used as the afternoons were hot. There was minimal view from this room limited to trees and forested hillside and not the river. Perhaps the higher floors would likely have a better view. Spacious bathroom with a separate toilet. Good shower but no external curtain or privacy screen available. Along with the Onsen being out in the open on the balcony we found this lacked privacy for our liking. There was excellent responsive air conditioning. The room rate includes free mini bar with beer and iced tea and water. Only negative was poor quality towels and tissues. All staff were extremely attentive and nothing is too much for them. Excellent Alacarte breakfast was brought directly to your table. You are offered a choice between Japanese and Western breakfast. Some options rotated each day. Apart from this the choice was limited to 3 types of eggs. Everything was quality. Included in the rate was half board dinner each evening. Whilst you are at dinner your futon bed is made up in your room complete with turn down service which was usually a snack for later in the evening. The meal is 2 plus hours and very Japanese but again absolute quality. After three nights it does feel excessive to be enjoying a lengthy multi course menu but we did get to experience many meals that we would not normally try. The attention to detail went so far as having different crockery for each course. Some of these were very artistic. Overall this is an amazing one off experience although you do pay for the privilege.

チェックインからチェックアウトまで，行き届いた気遣いの宿． 不慣れなスタッフの方も居なくはなかったですが，まだ慣れず､でも一生懸命だったのでしょうね"力抜いて、でもその気持ち大事にね”と応援したくなりました． チェックインのとき出された飲み物に，デカフェのコーヒーがあり，感動しましたが，お風呂上がりにロビーで一休みしようと伺った時，冷たく冷やした美味しいコーヒー牛乳がありました，が､これもカフェインレスのコーヒーが使われていました． 使われていた牛乳も近くの牧場のものでした。 他にざくろのジュースもありましたが，酸味と甘みが絶妙で大変美味しかったです． もちろん，コーヒーなどの飲み物もありました． 夕食も､まさに感動！ 夕食後､ロビーでのホテル特製の珍しくも美味しいチョコと飲み物のサービスにも感動しました， 夕食後､部屋に戻ってからも、上品で静かなジャズが流れ，アロマも焚かれ，大人の空間でほんとにリラックス出来ました， なかなか予約は取れませんが，何度も訪れたい宿でした．

口コミ評価が高かったので宿泊。接遇が悪い。 常連にだけ丁寧に接客するスタッフがいて、感じが悪い。 また創設者の偉業をたたえる案内が館内に多く辟易した（客には関係が無い）。 自分が働く組織にプライドを持つことはよいのだが、その方向性が間違っていると感じる。 食事も部屋（露天風呂付和室）も、準高級旅館のレベル。 ここの経営層は老舗にあぐらを欠かず、新しくできた同じ価格帯の宿の勉強をしたほうがよいと思う。いまのままだと、常連の老人しか宿泊しなくなるでしょう。 鬼怒川温泉はとてもさびれており、周囲の飲食店は味も接遇も清潔感もすべて悪いところが多い。唯一良かったのは川下り。