Castelli Hotel Nicosia

It’s close to the bus station and border so it’s great. But I think the hotel and room itself are a little outdated.

房間老舊小，早餐不錯

前台的先生女士服務都很好，餐廳的服務也非常棒，房間服務非常到位。

就在老城區的邊緣，步行去老城區的主要經典和主商業街都很方便。早餐非常簡單，就是烤麪包、培根、煎蛋、火腿腸、酸奶等。但管飽。是那種很久以前的奢華酒店，現在是沒落貴族，入住有點懷舊的感覺。酒店前面有停車場

#負評#對梳洗用品，鄰近活動，隔音，走廊隔音，鄰近餐廳，交通方便程度失望；床上布满臭虫

和國內的快捷酒店差不多

Would never visit the hotel again, had to ask to be moved on the first day as the room just wasn’t acceptable, there were 3 large black mould patches on the ceiling, there was an awful smell in the bathroom. Whole hotel needs up dated. Carpets in the halls were fraying and dirty. The lady receptionist in the morning was very unhelpful and never smiled. Only decent thing about the place was the girl on the desk at night, she always smiled and acknowledged you.

I originally posted this on google, but it the owner seems to have flagged it. Read to understand why. I post this so others don’t have to experience what I did at this awful hotel. First and foremost: **THIS IS NOT A SAFE HOTEL**. I’m a well built man and I felt threatened and intimidated - see further. A dispute over a 20 euro phone bill apparently justifies the manager in using threats, assault and damage of property (I had my backpack ripped after the manager tried to grab me and physically assault me). I’ve stayed in hundreds of hotels and never had a fist raised at me like I have here. No amount of money justifies this, especially not a measly 20 euros. The manager is a greasy ****, and there’s a nicer hotel literally next door if you’re after the location. ————— In all my years of traveling, I can say with certainty this is the worst hotel I’ve ever stayed in. 1. The room was dirty on arrival, with rubbish on the floor, including somebody’s tissue (as pictured). 2. The aircon was absolutely useless, and if anything seemed to make an already hot room hotter. The balcony door was stuck shut and couldn’t open. 3. No hot water - not as much of an issue in summer, but you still feel dirty and unclean. 4. Staff were not only rude and unhelpful, but seem to treat payings guests with complete disdain. I got into a situation with my bank where I couldn’t access my money, and the man at the counter, when trying to use the phone to call out - clearly alone and desperate and in need of help at 2:30am - was incredibly rude and dismissive, and couldn’t seem to understand or fathom the concept of customer service. Overall, a very negative impression, and I would recommend to anyone to avoid this place. Horrible, horrible customer service, poor quality.

Castelli Hotel Nicosia As a regular traveler but new to Trip Advisor , it is with deep regret that I must pen such a distressing account of my recent stay at Castelli Hotel Nicosia . My expectations, based on the establishment's reputation, were met with a stark and unsettling reality that necessitated this candid feedback. Upon arrival, my wife and I were dismayed to discover our room in a state far below acceptable standards of hygiene and comfort. The presence of bugs within the room and, most alarmingly, in the bed itself was the initial source of our discomfort. Such an oversight in cleanliness is inexcusable and immediately tainted our perception of the hotel's commitment to guest welfare. Compounding our unease was the malfunctioning heating system, which seemed fixed to a hot setting. Despite the discomfort this caused, the solution offered by the hotel staff—to simply open a window—was both impractical and dismissive, especially considering the bug situation However, the most stressing aspect of our experience was the shocking level of uncleanliness. The discovery of body hair strewn across the floor and the visible mold and filth encrusting the corners of the chairs were distressing to witness. This lack of attention to cleanliness not only raises significant health concerns but also reflects a profound disregard for guest satisfaction and well-being. In an attempt to address these issues, I reached out to the hotel management, hoping for a resolution that could salvage our experience. Unfortunately, my concerns were met with a response that was both perplexing and disheartening. While my feedback was acknowledged with thanks, the substantive issue at hand—my request for a refund due to the unsanitary conditions—was blatantly ignored. This indifference to a guest's grievances is not only unprofessional but also undermines the very essence of hospitality. It is worth noting that amidst this disappointing experience, the breakfast offered by the hotel was enjoyable, and the surrounding environment was pleasing. However, these aspects were overshadowed by the severe shortcomings in service and cleanliness. In conclusion, my experience at the Castelli Hotel was profoundly unsatisfactory. The negligence in maintaining basic standards of hygiene and the dismissive attitude towards guest concerns have compelled me to advise potential visitors to reconsider their lodging options. A hotel, irrespective of its accolades or location, is only as commendable as the experiences it provides its guests. Based on my experience, The Castelli Hotel has considerably failed in this regard. I