Mama Shelter Nice

I had a wonderful night's stay at Mama Shelter Nice! The room was comfortable, quiet, and impeccably clean. The service and ambiance were top-notch, complemented by a super fun restaurant/bar. Unfortunately, I didn't get to see the rooftop pool due to the weather, but I heard it's fantastic! For those arriving by train, the nearest station, Nice Riquier, is a bit shady and not the the safest. However, this shouldn't be a concern for guests arriving by taxi or other means. Overall, it was a fantastic experience, and I look forward to staying at more of their hotels around the world!

Manager told my friend who is wheelchair bound that it was “his problem” there was no available wheelchair access rooms for him. Despite booking one and being able to prove it. Sickening response from the manager. They have 5 access rooms especially for wheelchair users but all rooms booked out to none wheelchair users. Unforgivable!

I recently stayed at Mama Shelter and unfortunately, the experience was far below expectations, especially given the high rate of over 700€ per night. Despite the hotel being newly opened, there were several issues that really soured our stay. First, my loyalty membership wasn’t acknowledged at check-in, which was frustrating after having been loyal to the brand. My boyfriend, who arrived right after me, wasn’t greeted by the staff at all, which set a bad tone from the start. We booked the Big Mama Double Room expecting a spacious and comfortable space, but the room was cramped and basic amenities like shampoo and beach towels were missing. The AirPlay feature on the TV didn’t work, and our pre-arrival requests were ignored entirely. When we tried to enjoy the rooftop bar but We were left waiting for management to assist with applying the disloyalty membership discount, which the staff seemed incapable of handling. Service throughout the hotel was lacking, with no one offering to help with our luggage, and staff seemed overwhelmed and poorly trained overall. However, one staff member stood out—a kind hostess on the night of September 4th, who helped us get dinner delivered to our room. She was professional and friendly, a rare bright spot during our stay. Breakfast was another disappointment. I witnessed a staff member handling bacon with her bare hands and telling the chef to redo it, which was shockingly unhygienic for a hotel of this caliber. On top of that, the room showed clear signs of wear, with dirty walls and a large black stain that detracted from the overall appearance. For the price and the hotel’s luxury branding, I expected much more. I would not recommend this hotel to anyone. Our stay was far from the quality we anticipated, especially for such a highly-priced and newly opened hotel.

Super Super Super , what a hotel, from every perspective it stands out. The warm welcome, ambiance, interiors, the restaurant for breakfast, the roof top bar and pool, the room itself and the design. Location is as well excellent, 5 to 10 minutes to the port and rue Bonaparte. For sure highly recommended and definitely to stay again with them in our next visit to Nice.

The hotel it’s self is brilliant the location is spot on there’s some amazing places to eat. The room is clean, beds comfy and the Tv works. Staff on reception are really friendly. The massive down side the roof top area it’s been 3 months since the hotel opened the staff should be more on it, the staff should know what they’re doing , the service was so slow and I only had drinks , I was going to eat there a couple of nights but when I ordered drinks it put me off the staff didn’t care it wasn’t busy there was no get up and go about it. Even tho there was a coffee machine in the bar they didn’t have the facilities to a cup of tea you had to got to the ground floor to get one. The pool area isn’t big enough for the size of the hotel , they should implement slots where you book in there was people who was on the sun beds from 9 til 4 a system needs to be made so that all customers get chance to use

Mama Shelter was certainly different. Which we liked. Cocktails weren’t great, the pool was always full so couldn’t get to the pool. The air con wasn’t great so we moved rooms. Staff were really helpful, great location, beds changed every day with lovely clean fluffy towels. I’d recommend staying here if you want something in a great location in Nice. A nice walk to the Port and a bit further into the city and old town. Thanks for a lovely stay. Not sure about the masks on the lamps but all good fun.

We stayed at the Mama Shelter hotel in Nice for 5 nights. The property is beautiful including the lobby, restaurant, rooftop restaurant and pool. Our first room was on the ground floor and the window opened onto the street. We moved to the top floor after the first night to a room with a beautiful view. The air conditioning was not working properly while we were visiting. I think that they will get this situation fixed shortly. Fred the front desk manager did all he could in this difficult situation. The buffet breakfast was the best we have had in Europe. The neighborhood is residential and a longer and quieter walk back in the evenings from the busy places in Nice than we would have liked. If this hotel were in a better location it could be one of the best in Nice.

Nous avons adoré notre séjour à Mama shelter, le bâtiment est très grand le hall est superbe avec un grand miroir, le patio est très joli, les chambres sont spacieuses avec une grande salle de bain! La piscine sur le toit est très sympathique ainsi que le coin restaurant. Hôtel situé près du vieux Nice, il est facile de prendre le tram pour se rendre en centre-ville. Le personnel également très accueillant merci!

Uniquement un dîner au restaurant de l'hôtel. Endroit très lumineux, la déco flashy dans la lignée de cette chaîne, mais malheureusement la salle est très bruyante rendant les conversations difficiles. Le service est long et approximatif quoique très aimable. La cuisine sait rester simple avec ces portions correctes. L'ensemble devrait pouvoir s'améliorer après une période de rodage. (Nos amis logés sur place signalaient que l'insonorisation sur la rue était un peu insuffisante)