Gæstebruger
31. oktober 2021
Very courteous and professional front desk agents. Well appointed room with comfortable bedding and shower. Wi-Fi unable to reach room and constantly showing “no internet connection”. After informing front desk at checkout that this was the only unfortunate downside to my stay, I asked that the $CAD5.00 facility fee be credited as a goodwill gesture. After checking with her manager, his answer was no. I am a Wyndham Rewards Diamond member who books often through Trip.com due to the unbeatable rates. This manager has a lot to learn about retaining customers. A small goodwill gesture such as that would have persuaded me to return, however now there is no longer a reason to. There are plenty of hotels in that area that have functioning amenities covered by their facility charge.
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