Microtel Inn & Suites by Wyndham Niagara Falls

千萬不要住 離瀑布遠 周邊環境差 和貧民窟沒差別 沒有室內停車場 酒店服務差 建議住賭場和喜來登

房間比較乾淨，衞生。但早餐非常簡陋，品質低劣。服務可以説是最奇葩，沒有之一。入住時要求提供訂房人護照，並複印留存。退房時還要先檢查一下房間。本人住過美國幾十家酒店，從未遇到上述情況，感覺是被區別對待。差評！！！

The bed was comfortable, there were restaurants with in a mile at so. The men at the front desk could improve their attitude. They were either condescending or didn't care. The lady was apologetic. Our bathroom floor was full of hair ( not ours) the body wash dispenser was empty and the bed covering was smudged with dirt.

The night staff was rude and unwilling to help. Thet dont have proper accessibility rooms as advertised.

I have bad experience with front desk when i checked in. I have to wait more than 1 hours get my room.

Unprofessional Front desk agent The Front desk agent very unprofessional. He was not accommodating and was very combative from the very start. I was very displeased with his response and tone when I was telling him my concerns. He was very dismissive and did not help me in my situation. I will not come back to this hotel if it was the last hotel in the whole world. He need to take a class on how to listen and be more compassionate with his guest in the future. By the way it was the agent that was working on the night of Mother’s Day.