Panorama Beachfront Nha Trang by LYN Condotel

DISGUSTING HOTEL — DO NOT STAY HERE! This hotel is a nightmare. The pictures online are lies — it’s old, filthy, and falling apart. There was mold in the shower, peeling furniture, and worst of all, cockroaches everywhere — even tiny ones crawling out of the air vents and all over my clothes and luggage. My husband killed 3 and that’s when we knew we had to get out of there! When informed, the front desk didn’t seem fazed by my report of infestation of cockroaches. The staff didn’t care at all, offered no apology, and refused me a refund. I had to get out of there, even of it meant losing money since I had paid for 6 nights. I checked out early, and got everything washed. I have two small kids and couldn’t risk this unsafe condition by staying. This place is a health hazard and unfit for anyone, especially families. Stay far away! I posted some photos but unable to post a video of the infestation of baby roaches all over the air vents.

I stayed in a large room, overlooking the sea, on the 30th floor. Nha Trang beach faces east so you can see the beautiful sunrise. The room has a small kitchen. bathroom is clean, with toiletries such as soap, toothbrush, 2 bottles of water and instant coffee. Although it is a Condotel, the room is cleaned every day. The location is very close to the sea, surrounded by many restaurants and juice shops, Highland Coffee, right next to the night market. There is a swimming pool, gym and spa on the 6th floor. The gym has basic equipment. Quite ok! In condotels, each room has its own manager, that's why the same name Panorama can have different names on travel booking sites. Check-in and check-out are done at the apartment reception. The procedure is also quite quick because I contacted the host in advance via the phone number provided on Trip.com. If you have not contacted the host of your studio in advance, you may have to wait a bit for the reception to find out information. Overall, I was nervous when checking in because it is a condo hotel, but it was fine, and it is a good hotel with a good location and nice views.

請大家擦亮眼睛，我們是親子游，定的是陽台海景房，7月初出行，後半夜到的酒店，一進房間傻眼了，根本不是陽台房，衹是城景房，衞生很差，被單有污漬，隔壁房間門鎖壞了不停的叫，前台回覆衹有這麼一間，沒有其他房間，明天有陽台房再給換（前台愛答不理，其實聽得懂英語和少許中文），無語，大半夜難道我去睡馬路，尷尬，後來通過攜程督促，第二天才換的房間，但是事後拒絕承認錯誤，拒絕賠償，寄存行李每個行李箱需要20000盾，高峯時候電梯根本不夠用，30多層衹有4部電梯可以用，慢得很。攜程出面溝通協調，給了我很大的支持，衹是這家破酒店，真的不值得攜程和他合作！